TECH: Product Refrigerator Brand Frigidaire Warranty Info In Warranty Model (Optional) GRFS2853AF Serial Number (Optional) 4A30408878 Retailer Name (Optional) LOWE'S Install Date (Optional) 02/11/2023 Problem Description REFRIGERATION ISSUES, TEMPS CONTROLS, FREEZING IN FRESH FOOD SECTION-FROST BUILD UP ______________________________ * Update Service Power * Take photos and collect true model/serial number. Cosmetic Issues only covered for 7 days after installation. Provide customer service number 877.435.3287 for them to reach out to with questions or concerns. NO INSTALLATION ISSUES ARE COVERED UNDER WARRANTY - Homeowners must contact the business from whom they purchased the product or did the installation. Proof of Purchase is required for any older products.
TECH: Josh Request Type Warranty Trade Appliance Item Refrigerator Brand Samsung Model# RF28HFEDDSI Serial # VERIFY Service Job Type Repair Deductible No deductible payment required Item Location Primary Kitchen Event Type Standard Severity EMERGENCY Problem Code: THE UNIT IS NOT WORKING AT ALL Description: Customer states the top part is not cooling. 2021 Contract: - $300 Autho Limit - $180 Flat Rate
TECH: APPLIANCE: General Electric Refrigerator Model No. :PVD288YNFS Serial No. :VR148300 Install Date :02/08/2021 Retailer NameRESELLER Source :SQUARE TRADE Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME COMPLAINT: Cx Stated That The Ice Maker Is Not Making Any Ice _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO
TECH: Brand :Lg Product :Residential Refrigeration Model No. :LFXS28968D Model Desc : Serial No. :807TRGL20724 Install Date :10/05/2018 Retailer Name Problem Descrption :Refrigerator : The Freezer And The Ice Maker Are Not Working __________________________________________ * DO NOT update Service Power
TECH: Josh LG fridge with a leaking icemaker ADD ON PER CUSTOMER ON SITE STYLE: MODEL: SERIAL:
TECH: Josh Samsung Range ISSUE: oven won't heat up STYLE: MODEL: SERIAL:
TECH: APPLIANCE: Samsung Range - Gas Model No.:NE59J7850WS/AA Serial No.: NA Install Date: 09/17/2021 Retailer Name: RESELLER Service Type: Repair Service Location: IN HOME COMPLAINT: We Had A Power Outage And When The Power Was Restored, The Stove And Oven Were Not Working. The Display Seems To Be Ok, But The Cooktop And Oven Will Not Heat Up. Reset Breaker 3 Times And Still Not Working. DETAILS: _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePow
TECH: Daniel KENMORE WASHER - when pressing the start button to select cycle, the washer skips the wash cycle MODEL: SERIAL:
TECH: Brand :Samsung Product :Residential Refrigeration Model No. :RF23HCEDBS Model Desc : Serial No. :AF94505-N/A Install Date :01/07/2020 Retailer Name Problem Descrption :Refrigerator : Last Sunday, Ice Maker Started Not Working. It Makes Sound But No Ice __________________________________________ * DO NOT update Service Power Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP
TECH: Francisco **PRODUCT IS AT THE OFFICE** Samsung, DW The unit is not draining.
TECH: Daniel Brand :Lg Product :Residential Refrigeration Model No. :LFXS26596S Model Desc : Serial No. :009KRGG1B311 Install Date :11/25/2020 Retailer Name Problem Descrption :Refrigerator : Ice Maker Not Working, Right Door Pops Open, Freezer Building Frost __________________________________________ * DO NOT update Service Power Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP
TECH: Brand :Lg Product :Residential Refrigeration Model No. :LFXS24623S Model Desc : Serial No. :612MRBW00109 Install Date :05/23/2022 Retailer Name Call No :AZ35483KAG15 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :12/05/2022 Problem Descrption :Refrigerator : Ice Build Up On Ice Maker __________________________________________ * DO NOT update Service Power Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP
TECH: Josh Brand :General Electric Product :Refrigerator - Standard Model No. :PYE22KYNFS Model Desc : Serial No. :MT508030 Install Date :08/15/2022 Retailer Name Call No :068050305 Source :GE Call Type :CONCESSIONS Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :12/05/2022 Problem Descrption :Dents In Outer Case:Dented Door Repair Onsite ___________________________________________________ * Update Service Power
TECH: James Southbend Range COMPLAINT: gas leak, pilot not turning on
TECH: Daniel PRODUCT (Brand & Type): LG Washer STYLE: MODEL: SERIAL: SERVICE CALL: $155.00 ISSUE: Making a grinding noise