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I had a pleasant experience across the board. I spoke with a friendly customer service person that made setting up the repair easy and a knowledgeable, quick working repair person that explained what was wrong and how it would be repaired. Professional copies of invoices and quotes via email topped it off. Very professional service.
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TECH: APPLIANCE: Brand :Lg Product :Home Laundry - Electric Model No. :DLGX3371W Model Desc : Serial No. :803KWXD4M354 Install Date :06/02/2018 Retailer Name Call No :Z625352JWW57 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :11/08/2022 COMPLAINT: Problem Descrption :Dryer G : Gas Leak Inside Appliance __________________________________________ * DO NOT update Service Power Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP
TECH: John APPLIANCE BRAND: Kenmore APPLIANCE TYPE: dw COMPLAINT: cx think control pannel MODEL / SERIAL (if available): 665.13893k801 // f00508643
TECH: Francisco ***WANTS PM APPOINTMENT***** **get installation date from AIG before scheduling** Brand:Kenmore Product:Residential Refrigeration Model No.:106.56686501 Model Desc: Serial No.:SS3969284 Install Date:01/01/2020 Retailer Id:14 Retailer Name:Home Warranty of America Refrigerator Temperature Is Too Warm_Refrigerator Temp Doesn'T Turn On. Light Doesn'T Come Up When Door Open. Freezer Ice Maker Not Working
TECH: **get installation date from AIG before scheduling** Brand:Kenmore Product:Dishwasher Model No.:58716193400 Model Desc: Serial No.:K1161651553 Install Date:01/01/2020 Retailer Id:14 Retailer Name:Home Warranty of America Leaking Water_Dishwasher Cycle Not Working, Not Draining Water.
TECH: John Brand: Electrolux Product: Home Laundry - Electric Model #: EFLS627UTT Serial #: 4C85108734 Problem Descrption: Washer Issues, Door, Door Latch-Locked Door Need door lock
BSh ref: water dispenser stopped. the panel was frozen. They thawed it out and since then frozen again. They also have a humming
issue with the dryer said it runs but is not heating properly Said it was working fine
Manufacturer: None Problem Description: One of the internal separation walls came off. Two have come off so far. The dryer is taking a long time to dry. inside barrel, has three bars that move the clothes to make them dry, two of them are broken, they clothes doesn't dry correctly and they have to use it 3 or 4 times more to finishing drying the clothes
Installed recall kit and tested operating normally
