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Service was great, Adam was very professional, quick, and helpful
Overall Experience
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Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
TECH: Isaac LG top-loading washer ISSUE: underside of the unit, there is a pump for the rinse cycle, but no water coming out of it, water is also leaking water at the bottom during the cycle MODEL: WT7305CW
TECH: Isaac LG top-loading washer ISSUE: underside of the unit, there is a pump for the rinse cycle, but no water coming out of it, water is also leaking water at the bottom during the cycle MODEL: WT7305CW
TECH: Product Refrigerator Brand Frigidaire Warranty Info In Warranty Model (Optional) GRFG2353AF Serial Number (Optional) 4A30109768 Retailer Name (Optional) LOWES Install Date (Optional) 07/4/2023 Problem Description REFRIGERATION ISSUES, WATER LEAKMOISTURE, FROST BUILD UP IN FREEZER-FROST BUILD UP ______________________________ * Update Service Power * Take photos and collect true model/serial number. Cosmetic Issues only covered for 7 days after installation. Provide customer service number 877.435.3287 for them to reach out to with questions or concerns. NO INSTALLATION ISSUES ARE COVERED UNDER WARRANTY - Homeowners must contact the business from whom they purchased the product or did the installation. Proof of Purchase is required for any older products.
TECH: Request Type Warranty Trade Appliance Item Refrigerator Brand Maytag Model# MFI2568EAS Serial # 101515954JG Service Job Type Repair Deductible No deductible payment required Item Location Primary Kitchen Event Type Standard Severity STANDARD Problem Code: THE UNIT IS NOT COOLING and ice maker is not functional Description: the unit its not working at all 2021 Contract: - $300 Autho Limit - $185 Flat Rate
TECH: Basilia LG, WASHER ISSUE: THE UNIT IS NOT TO ROTATING STYLE: MODEL: 851F0622 SERIAL: 0087280502138050706 SERVICE CALL: $155.00 Cx will buy new unit
TECH: Deon LG REFRIDGERATOR - my LG Refrigerator has stopped dispensing water. We’ve done the troubleshooting steps MODEL: n/a online form SERIAL: n/a online form SERVICE CALL: $155.00 (downtown $198) [If tenant/landlord REQUIRED credit card on file!]
TECH: SAMSUNG WARRANTY- USE HASS SAMSUNG RANGE Inquiry:Oven does not turn off, NX60BB871112AA 0JXF7DDTA00442Z (LP)12.31.2024 Inquiry:Oven does not turn off, A ONE-TIME EXCEPTION IS BEING MADE FOR PARTS AND LABOR FOR THIS SPECIFIC REPAIR NOTE: Service Allowance was accepted by customer for cosmetic / appearance damage caused while delivery / install process” NOTE: A SAW IS NOT NEEDED FOR THIS TYPE OF REPAIR WHEN THESE NOTES ARE IN THE TICKET Outcome: n/a NCP Parts Needed:filler kit Symptom Description:
TECH: Basilia Brand :Samsung Product :Dishwasher Model No. :DMT800RHS Model Desc : Serial No. : Install Date :09/25/2012 Retailer NameHHGREGG APPLIANCES- RIVERSIDE Problem Descrption Stopping During Cycle ______________________________________________ CLIENT NOTES: Account # 234131 * MUST ORDER PARTS THROUGH WTECH PORTAL/CALL CENTER! We do NOT order parts * Do NOT update in ServicePower.
TECH: Deon PRODUCT (Brand & Type): LG Dishwasher STYLE: MODEL: SERIAL: SERVICE CALL: $60 ISSUE: heating element have gone out Customer will need to think about getting it fixed or not
TECH: Deon PRODUCT (Brand & Type): Viking Stove Oven STYLE: LOCATION: MODEL: SERIAL: SERVICE CALL: $160 ISSUE: computer board is flaking out / igniters are just clicking Customer will need to think about whether or not to get the repair done
TECH: Basilia Miele Dishwasher MODEL: G4205SCU SERIAL: SERVICE CALL: $160 ISSUE: Flashing the clean, dry, and end lights - fault F20 - making sucking pump sound - he unplugged
TECH: James APPLIANCE: Kettle BRAND: B&G machine co incorporated (brand of our kettle) LOCATION: COMPLAINT:Our Kettle at our Bagel shop is having trouble with gas flow -- we tried to install a new gas valve regular but we are still not getting gas to the kettle -- it is a bit of an emergency as we have been without it since Sunday ONSITE CONTACT: Amanda DECISION MAKER: Amanda Amanda not available - staff informed tech that it seems to be working now and sorry for the inconvenience - We did send a text message that tech was on the way no response to my knowledge in our office - credit can be used for later service performed.
TECH: Basilia PRODUCT (Brand & Type): Bosch Dishwasher STYLE: LOCATION: MODEL: SERIAL: SERVICE CALL: $160 ISSUE: At the end of a wash cycle, our dishes are unusually wet and not clean. We're also new to the home / appliance and would like to run a diagnostic on it to make sure it's in top operating condition. It's a Bosch 300 Series dishwasher. Replaced heat pump and ran unit. No error codes. Cust edu on rinse aid usage.
TECH: Basilia PRODUCT (Brand & Type): LG WASHER STYLE: front load MODEL: WM3001HRA SERIAL: 808KWKS00949 ISSUE: error code HOSES and FILTER BLOCKED after washing rugs Unit will have to be draining and filter will have to be cleaned until unit can pump with out debris. Cust washed a rug and adhesive from wrong got I'm all the hoses of unit. Advised Cust of cost of repair and second man that in is needed.
TECH: Request Type Warranty Trade Appliance Item Clothes Dryer - Natural Gas Brand Kenmore Model# VERIFY Serial # VERIFY Service Job Type Repair Deductible No deductible Payment Required Item Location Laundry Room Event Type Standard Severity STANDARD Problem Code: THE UNIT IS NOT HEATING PROPERLY Description: Warranty/Repair Service Request Standard 2021 Contract: - $300 Autho Limit - $185 Flat Rate