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Service was great, Adam was very professional, quick, and helpful
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
TECH: Basilia Brand :Samsung Product :Dishwasher Model No. :DMT800RHS Model Desc : Serial No. : Install Date :09/25/2012 Retailer NameHHGREGG APPLIANCES- RIVERSIDE Problem Descrption Stopping During Cycle ______________________________________________ CLIENT NOTES: Account # 234131 * MUST ORDER PARTS THROUGH WTECH PORTAL/CALL CENTER! We do NOT order parts * Do NOT update in ServicePower.
TECH: Deon PRODUCT (Brand & Type): LG Dishwasher STYLE: MODEL: SERIAL: SERVICE CALL: $60 ISSUE: heating element have gone out Customer will need to think about getting it fixed or not
TECH: Deon PRODUCT (Brand & Type): Viking Stove Oven STYLE: LOCATION: MODEL: SERIAL: SERVICE CALL: $160 ISSUE: computer board is flaking out / igniters are just clicking Customer will need to think about whether or not to get the repair done
TECH: Basilia Miele Dishwasher MODEL: G4205SCU SERIAL: SERVICE CALL: $160 ISSUE: Flashing the clean, dry, and end lights - fault F20 - making sucking pump sound - he unplugged
TECH: James APPLIANCE: Kettle BRAND: B&G machine co incorporated (brand of our kettle) LOCATION: COMPLAINT:Our Kettle at our Bagel shop is having trouble with gas flow -- we tried to install a new gas valve regular but we are still not getting gas to the kettle -- it is a bit of an emergency as we have been without it since Sunday ONSITE CONTACT: Amanda DECISION MAKER: Amanda Amanda not available - staff informed tech that it seems to be working now and sorry for the inconvenience - We did send a text message that tech was on the way no response to my knowledge in our office - credit can be used for later service performed.
TECH: Basilia PRODUCT (Brand & Type): Bosch Dishwasher STYLE: LOCATION: MODEL: SERIAL: SERVICE CALL: $160 ISSUE: At the end of a wash cycle, our dishes are unusually wet and not clean. We're also new to the home / appliance and would like to run a diagnostic on it to make sure it's in top operating condition. It's a Bosch 300 Series dishwasher. Replaced heat pump and ran unit. No error codes. Cust edu on rinse aid usage.
TECH: Basilia PRODUCT (Brand & Type): LG WASHER STYLE: front load MODEL: WM3001HRA SERIAL: 808KWKS00949 ISSUE: error code HOSES and FILTER BLOCKED after washing rugs Unit will have to be draining and filter will have to be cleaned until unit can pump with out debris. Cust washed a rug and adhesive from wrong got I'm all the hoses of unit. Advised Cust of cost of repair and second man that in is needed.
TECH: Request Type Warranty Trade Appliance Item Clothes Dryer - Natural Gas Brand Kenmore Model# VERIFY Serial # VERIFY Service Job Type Repair Deductible No deductible Payment Required Item Location Laundry Room Event Type Standard Severity STANDARD Problem Code: THE UNIT IS NOT HEATING PROPERLY Description: Warranty/Repair Service Request Standard 2021 Contract: - $300 Autho Limit - $185 Flat Rate
TECH: Terry Model Number: RNB366BV2 Serial Number: 2042110 Installaton Date: 12/4/20 Per technical review, please check the following: 1. Elan thermostat has black jumper wire (pin 1 & 2 shorted) 2. RTD resistance 1.100 K? @ 75F 3. Replace HSI (preferably with 70 to 130 ? @ 75F ) 4. Gas pressure regulator is preset to the correct gas pressure 5. Bake burner orifce has correct orifce size, #42 for NG and #53 for LP 6. Flex gas line to the unit from manual shutof valve - not less than 0.5” dia
TECH: Deon Brand: Best Appliance: Hood Model : CC34ESB6 Serial : 31-20-00020 Problem: Customer has part, its the eletronic board that needs to be installed. This Authorization covers parts and labor for repair
TECH: **gCall No:AB99603IXB07 Source:CENTRICITY (BWG) Call Type:SERVICE CONTRACT Service Type:Repair Refrigerator Not Dispensing Water Brand:Bosch Product:Residential Refrigeration Model No.:B26FT50SNS Model Desc: Serial No.:9905000385 Install Date:08/08/2019 Retailer Name:
TECH: Deon APPLIANCE BRAND:Viking APPLIANCE TYPE:Range COMPLAINT:My oven is not preheating quickly (much slower than usual) and the oven never seems to make it up to temperature. I think one of the igniters is not working and needs to be replaced. This has been a problem that we have encountered in the past with the oven. MODEL / SERIAL (if available):
TECH: SMART Home / Super Home (use app/portal) Subscription #: Work Order #:073309 _______________________________________ Product:Microwave / Built-in / KitchenAid Complaint:Has power. Timer works. Will not turn, no fan and not “heating”. Think it could be the door switch has gone bad. We’ll see. **schedule on a preferred date provided by customer**
TECH: Brand:Frigidaire Product:Dishwasher Model No.:FFCD2413US Model Desc: Serial No.:TH11666368 Install Date:06/15/2021 Call No:2000012050 Source:ELECTROLUX Call Type:IN WARRANTY Service Type:Repair Call Status:Accepted Call Taken:04/05/2022 Repeat Call:NO Problem Descrption :Dishwasher Still Not Cleaning Dishes
TECH: Christian APPLIANCE BRAND: lg APPLIANCE TYPE: dryer COMPLAINT: not getting hot enough MODEL / SERIAL (if available):