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Cate B.

Cate B. Job Checkin

TECH: APPLIANCE: Maytag Washer COMPLAINT: DETAILS: Cx Stated That The Washer Control Panel Has To Force To Start Brand :Maytag Product :Washer Model No. :MVW7232HW Model Desc : Serial No. : Install Date :08/01/2021 Retailer NameRESELLER _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO


Cate B.

Cate B. Job Checkin

TECH: PRODUCT: Dacor Range - Gas COMPLAINT: Warranty/Repair Service Request StandardThis request includes multiple items and will have related service jobs scheduled for the same service visit. The customer will not be responsible for a deductible payment for this service job. This service job requires a claim estimate to be reviewed by CCHS for adjustment of the deductible payment on the claim.Warranty/Repair Service Request Standard -- Customer requested schedule date: 2022-09-06 -- Customer requested schedule slot start time: 1200 --- The following items are EXCLUDED from the extended warranty: -BUILT IN OVEN/RANGE ROTISSERIE -Clock/Timer -Control Knobs -Disposal -Door -Door Cable -Door Gasket -Door Glass -Door Spring -Drawers -Drip Pan -Filter -Handle -Light Bulb -OVEN CAVITY LINING -OVEN RACK -RACKS / SHELVES -STRUCTURAL COMPONENT OR CABINETRY -Screening -Self-Cleaning Mechanisms -Springs -TEMPERATURE PROBE COPAY: 0.00 Parts Pre Auth: 255.00 PARTS ORDERING: CCH dispatche


Cate B.

Cate B. Job Checkin

TECH: PRODUCT: WHIRLPOOL WASHER COMPLAINT: Warranty/Repair Service Request StandardWarranty/Repair Service Request Standard -- Customer requested schedule date: 2022-09-06 -- Customer requested schedule slot start time: 1200 --- The following items are EXCLUDED from the extended warranty: -Automatic Deodorizer -Clock -Control Knobs -Disposal -Door -Door Cable -Door Glass -Door Seal -Drawers -Drip Pan -Filter -Handle -INTERIOR CAVITY LINER -Light Bulb -Lock and Key Assembly -RACKS / SHELVES -Removable Minitubs -Roller -STRUCTURAL COMPONENT OR CABINETRY -Screening -Shelves -Springs -Steam Nozzle -Temperature Booster COPAY: 0.00 Parts Pre Auth: 255.00 PARTS ORDERING: CCH dispatches parts can be ordered from NSA or the service provider can provide their own parts Dispatch#: CCH2022094627191 Case#: SCCQ83010988-2 Master Code: CCH Date Scheduled: 2022-09-16 -- CALL and CONFIRM before running Time Preference: D Route: MA-PARKRIDGE Group: GROUP Brand: WHIRLPOOL Model: WTW8800YC


Cate B.

Cate B. Job Checkin

TECH: APPLIANCE: Brand :Frigidaire Product :Residential Refrigeration Model No. :FFFU20F2VW Model Desc : Serial No. :BB10400912 Install Date :04/02/2021 Retailer Name Call No :AR22278JLU82 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :08/09/2022 COMPLAINT: Problem Descrption :Freezer Not Working Anymore The Fan Is Making A Really Loud Noise __________________________________________ Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP __________________________________________ WORK ORDER DETAILS:


Cate B.

Cate B. Job Checkin

TECH: APPLIANCE: Brand :Frigidaire Product :Residential Refrigeration Model No. :DGF236PFAA Model Desc : Serial No. :4A73420607 Install Date :12/09/2017 Retailer Name Call No :Z447895JLT21 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :08/09/2022 COMPLAINT: Problem Descrption :Refrigerator Frost And Ice Build In Freezer. Making High Pitch Noise When ComprEssor Starts __________________________________________ Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP __________________________________________ WORK ORDER DETAILS:


Cate B.

Cate B. Job Checkin

TECH: DACOR WARRANTY - ASR Model# DDW24T999BB/DA Serial# 0F42GDAN200035B Issue reported: Dishwasher is not cleaning dishes well. Not removing all the food. (LP) Labor: (07.07.2022) Part: (07.07.2022) Contacted tech support.. found PC error code. Customer will have to use cascade platinum.. also raise water temp. PC error code will require a door assembly replacement because of shorted wire harness. At the time of s service..old door removed.. replaced new door.. tested..ok..no leaks.. This door assembly does not come w an outer panel as customer has designer panel. Manufacturer recommend customer raise hot water temp. And use Cascade Platinum for soap.. NOT "Kirkland" brand.


Cate B.

Cate B. Job Checkin

TECH: Richard APPLIANCE BRAND: Samsung APPLIANCE TYPE: Washer - FL (not stacked) COMPLAINT: doesn't drain the water, there is a leak onto the floor and not pumping out the water to the pipe MODEL / SERIAL (if available):


Cate B.

Cate B. Job Checkin

TECH: Adam Brand:Frigidaire Product:Dishwasher Model No.:LGID2478SF Model Desc: Serial No.:KH70820521 Install Date:07/18/2017 Retailer Name:LOWE'S Call No:8524982901 Source:ELECTROLUX Call Type:SERVICE CONTRACT Service Type:Repair Call Status:Accepted Call Taken:03/09/2022 Repeat Call:NO Problem Descrption : Making A Banging Noise


Cate B.

Cate B. Job Checkin

TECH: APPLIANCE:Brand:Whirlpool Product:Home Laundry - Electric Model No.:WGD8620HW Model Desc: Serial No.:C92450327 Install Date:10/19/2019 Call No:AD00708ITF52 Source:CENTRICITY (BWG) Call Type:SERVICE CONTRACT Service Type:Repair Service Location:IN HOME Call Status:Accepted Call Taken:03/07/2022 COMPLAINT:Dryer E F3 Error Stopping Mid Cycle Maming Noise __________________________________________ Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP __________________________________________ WORK ORDER DETAILS:


Cate B.

Cate B. Job Checkin

TECH: Adam APPLIANCE:Brand:Frigidaire Product:Dishwasher Model No.:FGID2468UD Model Desc: Serial No.:TH93739360 Install Date:10/11/2019 Call No:AD34864IQH91 Source:CENTRICITY (BWG) Call Type:SERVICE CONTRACT Service Type:Repair Service Location:IN HOME Call Status:Accepted Call Taken:02/07/2022 COMPLAINT:Problem Descrption :Dishwasher Cust Says That Dishwasher Door Will Not Close All The Way And Lock. Green Light Post Prev Wash Cycle __________________________________________ Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP __________________________________________ WORK ORDER DETAILS:


Cate B.

Cate B. Job Checkin

TECH: Adam APPLIANCE BRAND:LG APPLIANCE TYPE:Oven COMPLAINT: Error code F11 MODEL / SERIAL (if available):


Cate B.

Cate B. Job Checkin

TECH: APPLIANCE:Brand:General Electric Product:Residential Refrigeration Model No.:GSE25HGHWW Model Desc: Serial No.:ZL406792 Install Date:05/15/2019 Call No:AA28344IQE73 Source:CENTRICITY (BWG) Call Type:SERVICE CONTRACT Service Type:Repair Service Location:IN HOME Call Status:Accepted Call Taken:02/06/2022 COMPLAINT:Problem Descrption :Refrigerator Water Dispenser Not Working Not Producing Cubed Ice. __________________________________________ Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP __________________________________________ WORK ORDER DETAILS:


Cate B.

Cate B. Job Checkin

APPLIANCE BRAND: Samsung APPLIANCE TYPE: Washer COMPLAINT: Error SC and not draining MODEL / SERIAL (if available): TECH: Adam


Elvis S.

Elvis S. Job Checkin

Customer requested service for Whirlpool WGD75HEFW dryer because unit smells like it's burning when it's running. After installing new motor and belt unit is working.

Customer requested service for Whirlpool WGD75HEFW dryer because unit smells like it's burning when it's running. After installing new motor and belt unit is working.

Juanita A.

Juanita A. Job Checkin

Customer requested service for a electrolux range that was showing error codes. Found that the unit needs a new board. I replaced the main pcb and unit is now working.

Customer requested service for a electrolux range that was showing error codes. Found that the unit needs a new board. I replaced the main pcb and unit is now working.