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TECH: Peter Freezer was not getting cold enough. And the unit is not getting cold enough still. Was working for a few days but now it's still a few degrees too warm. See notes
TECH: John (JL) LG REFRIGERATOR MODEL: LMXS30776S/01 Removed charge and flushed out the system. Recharged system. May have had restriction or noncondensable in the system.
TECH: Brand :Frigidaire Product :Refrigerator Model No. :FPRU19F8RF Serial No. :WA71902662 Install Date :08/20/2017 Retailer NameCS-42662033:FERGUSONS 1550 Call No :8639969101 Service Center :10939 Source :ELECTROLUX Call Type :SERVICE CONTRACT Service Type :Repair Call Status :Accepted Call Taken :06/05/2023 Problem Descrption :Refrigeration Issues, Temps Controls, No Cool-Cooling Issues ______________________________ * Update Service Power * Take photos and collect true model/serial number. Cosmetic Issues only covered for 7 days after installation. Provide customer service number 877.435.3287 for them to reach out to with questions or concerns. NO INSTALLATION ISSUES ARE COVERED UNDER WARRANTY - Homeowners must contact the business from whom they purchased the product or did the installation. Proof of Purchase is required for any older products.
TECH: Deon True TR-42SBS-SS-B 42" Side by Side Refrigerator/Freezer SN: 10081890 Model: TR-42SBS-SS-B Ship Date: 12/11/2020 ISSUE: Unit is showing service required. Execessive Run time and def max ot. Ice ball on refrigerator side evap cover. We will be sending compressor, lineset, drier, evap coil to be replaced. Parts In Stock. No Tech Doc. End user will be out of town for serveral months after 5/18. Please try to have service go out before 5/18. Your tech must call our Residential Tech Line while on site to log all findings. They can be reached at: 844-746-9423. If our Residential Service Team is not contacted while the tech is on site this may delay payment. When the work is complete, please submit your invoice to trueresidentialclaims@truemfg.com Please contact trueresidentialwarranty@truemfg.com for all a call tag if you have any unused parts, after a repair.
TECH: Brand :Whirlpool Product :Range - Hi - Lo Gas Model No. :WFG720H0AS Model Desc : Serial No. : Install Date :01/20/2015 Retailer NameHHGREGG ORLAND PARK PLACE MALL Call No :9009267-00 Service Center :234131 Source :GUARDSMAN Call Type :SERVICE CONTRACT Service Type :Repair Call Status :Accepted Call Taken :04/05/2023 Problem Descrption :Problem Description: Temperature Discontrolled Additional Info: Temperature Discontrolled ______________________________________________ CLIENT NOTES: Account # 234131 CHANGE STATUS TO "AUTHO ASSIST" FOR PART ORDERS (they provide parts - we do NOT supply parts!)
TECH: Deon,Basilia ge stacked washer/Dryer: washer wont spin dry 2018 STYLE: MODEL: gud27gssm2ww SERIAL: fm066546c SERVICE CALL: $155.00 (downtown $198) [If tenant/landlord REQUIRED credit card on file!] Cx is replacing unit
TECH: Basilia WHIRLPOOL WASHER- codes are popping up when in use customer doesnt remember the code Cx will think of repair thinks labor too expensive.
TECH: Basilia Brand: Frigidaire Product: Dishwasher Model No.: FFCD2418US Serial No.: TH23489084 Install Date: 11/18/2022 Retailer NameCS-DMI-YF logistics Call Type: IN WARRANTY Service Type: Repair Problem Description: Dishwasher Issues, Operations, Leaking Water-Water Leaking
TECH: Deon Brand: Frigidaire Product: Refrigerator Model No. : GRSC2352AF Serial No. :4A23917816 Install Date:11/10/2022 Call Type: IN WARRANTY Service Type: Repair Problem Description: Refrigeration Issues, Ice And Water Dispenser, No Water-Not Dispensing Water ______________________________ * Update Service Power * Take photos and collect true model/serial number.
TECH: Brand :Lg Product :Residential Refrigeration Model No. :LMXC23746S Model Desc : Serial No. :804KRZH1X861 Install Date :07/19/2018 Retailer Name Call No :Z645223KIL32 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :02/07/2023 Problem Descrption :Refrigerator : Making Unbearable Noises __________________________________________ * DO NOT update Service Power Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP
TECH: Isaac APPLIANCE: General Electric Dishwasher Model No. :GDT665SGNWW Model Desc : Serial No. :RS851778B Install Date :12/17/2021 Retailer NameRESELLER Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :01/05/2023 COMPLAINT: The Rock Inside Is Loose And Cracked In The Door Frame DETAILS: _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO
TECH: Request Type Warranty Trade Appliance Item Refrigerator Brand Subzero Model# 690/F Serial # M1890492 Service Job Type Repair Deductible No deductible Payment Required Item Location Primary Kitchen Event Type Recall Severity STANDARD Problem Description Problem Code: ELEMENT(S) IS NOT WORKING AT ALL Description: Special Instructions: This is a recall service request and is covered under a workmanship guarantee. The customer will not be responsible for a deductible payment for this service job if the failure is diagnosed to be the same as the original repair. This service job requires a claim estimate to be reviewed by Cinch for adjustment of the deductible payment on the claim 2021 Contract: - $300 Autho Limit - $185 Flat Rate
TECH: APPLIANCE: Maytag Washer COMPLAINT: DETAILS: Cx Stated That The Washer Control Panel Has To Force To Start Brand :Maytag Product :Washer Model No. :MVW7232HW Model Desc : Serial No. : Install Date :08/01/2021 Retailer NameRESELLER _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, useServicePower status WO
TECH: PRODUCT: Dacor Range - Gas COMPLAINT: Warranty/Repair Service Request StandardThis request includes multiple items and will have related service jobs scheduled for the same service visit. The customer will not be responsible for a deductible payment for this service job. This service job requires a claim estimate to be reviewed by CCHS for adjustment of the deductible payment on the claim.Warranty/Repair Service Request Standard -- Customer requested schedule date: 2022-09-06 -- Customer requested schedule slot start time: 1200 --- The following items are EXCLUDED from the extended warranty: -BUILT IN OVEN/RANGE ROTISSERIE -Clock/Timer -Control Knobs -Disposal -Door -Door Cable -Door Gasket -Door Glass -Door Spring -Drawers -Drip Pan -Filter -Handle -Light Bulb -OVEN CAVITY LINING -OVEN RACK -RACKS / SHELVES -STRUCTURAL COMPONENT OR CABINETRY -Screening -Self-Cleaning Mechanisms -Springs -TEMPERATURE PROBE COPAY: 0.00 Parts Pre Auth: 255.00 PARTS ORDERING: CCH dispatche
TECH: PRODUCT: WHIRLPOOL WASHER COMPLAINT: Warranty/Repair Service Request StandardWarranty/Repair Service Request Standard -- Customer requested schedule date: 2022-09-06 -- Customer requested schedule slot start time: 1200 --- The following items are EXCLUDED from the extended warranty: -Automatic Deodorizer -Clock -Control Knobs -Disposal -Door -Door Cable -Door Glass -Door Seal -Drawers -Drip Pan -Filter -Handle -INTERIOR CAVITY LINER -Light Bulb -Lock and Key Assembly -RACKS / SHELVES -Removable Minitubs -Roller -STRUCTURAL COMPONENT OR CABINETRY -Screening -Shelves -Springs -Steam Nozzle -Temperature Booster COPAY: 0.00 Parts Pre Auth: 255.00 PARTS ORDERING: CCH dispatches parts can be ordered from NSA or the service provider can provide their own parts Dispatch#: CCH2022094627191 Case#: SCCQ83010988-2 Master Code: CCH Date Scheduled: 2022-09-16 -- CALL and CONFIRM before running Time Preference: D Route: MA-PARKRIDGE Group: GROUP Brand: WHIRLPOOL Model: WTW8800YC