, IL
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Cate B.

Cate B. Job Checkin

TECH: APPLIANCE: Brand :General Electric Product :Washer Model No. :GTW465A5N3WW Model Desc : Serial No. :RT968922G Install Date :09/22/2022 Retailer Name Call No :067846186 Source :GE Call Type :IN WARRANTY Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :11/08/2022 COMPLAINT: Problem Descrption :Missing / Replace Parts:Drum Is Rusting ___________________________________________________ * Update Service Power


Cate B.

Cate B. Job Checkin

TECH: Josh Samsung Dryer ISSUE: unit is making squeaking noise STYLE: MODEL: N/A SERIAL: N/A SERVICE CALL: $155.00 Installed dryer kit and reinstalled customers vent. Tested unit, unit tests good.


Cate B.

Cate B. Job Checkin

TECH: APPLIANCE: Whirlpool Washer COMPLAINT: Cx States She Closed The Lid And The Locking Pin/Mechanism Snapped DETAILS: Brand :Whirlpool Product :Washer Model No. :MVW7232HW Model Desc : Serial No. : Install Date :09/04/2021 Retailer Name Call No :073768733138 Source :SQUARE TRADE Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :10/06/2022 _______________________________________________ *THEY PROVIDE THE PARTS - do not order! To identify parts on order visit: https://www.squaretrade.com/rma-request/ * Enter in the Call# (The claim#) and the listed parts that have been sent to the customer will show. Can take up to 24 Hrs to load. INSTRUCTIONS: Contact customer within 24hrs of accepting call Confirm appointment date & parts delivery - if parts have not arrived yet, use ServicePower status WFP - if servicer needs to reschedule, useServicePower status RSH - If the customer requests to reschedule, u


Cate B.

Cate B. Job Checkin

TECH: Josh Brand :Frigidaire Product :Dishwasher Model No. :FFBD1831US Model Desc : Serial No. :KH01600333 Install Date :07/02/2020 Retailer NameTHD Call No :8571172102 Source :ELECTROLUX Call Type :CONCESSIONS Service Type :Repair Call Status :Accepted Call Taken :09/07/2022 Problem Descrption :Dishwasher Issues, Installation, No Power-Parts And Labor Concession ______________________________ * Update Service Power * Take photos and collect true model/serial number.


Cate B.

Cate B. Job Checkin

TECH: APPLIANCE: Brand :Whirlpool Product :Washer Model No. :MVWC565FW1 Model Desc : Serial No. :C74043783 Install Date :01/04/2018 Retailer Id:132 Retailer NameBest Buy Call No :20629640 Source :AIG WARRANTY Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :09/05/2022 COMPLAINT: Problem Description ::The Unit Wont Spin And Not Draining, ________________________________ BEFORE SCHEDULING: - get installation date from AIG before scheduling - CONCESSIONS: require a credit card on file for overages/non-covered items - Update Service Power


Cate B.

Cate B. Job Checkin

TECH: Brand :Lg Product :Dishwasher Model No. :LDT7808BD.ABDESNA Model Desc : Serial No. :106KWKS06925 Install Date :07/12/2021 Retailer Id: Retailer Name Call No :RNN220722025132 Source :LG Call Type :IN WARRANTY Service Type :Repair Service Location :IN HOME Call Taken :07/22/2022 Problem Descrption :Dish Washer| Leaking| Apn22g21407114a


Cate B.

Cate B. Job Checkin

TECH: Brand :Electrolux Product :Home Laundry - Electric Model No. :EFLW317TIW Model Desc : Serial No. :4C94804475 Install Date :03/15/2020 Retailer NameTHD Call No :8555609101 Source :ELECTROLUX Call Type :SERVICE CONTRACT Service Type :Repair Call Status :Accepted Call Taken :07/05/2022 Contract # :9000084920 Authority # :93532183 ESA Number:ESAF93532183 Problem Descrption :Washer Issues, Operations, Will Not Spin-Washer Not Going Thru Last Spin Diagnose and repair appliance. Take photos and collect true model/serial number.


Cate B.

Cate B. Job Checkin

TECH: Josh Brand: Maytag - the lid lock is not engaging correctly Product: Washer Problem Description: Stopping During Cycle Additional Info: Stopping During Cycle MODEL / SERIAL (if available):


Cate B.

Cate B. Job Checkin

TECH: Josh Brand: Maytag - the lid lock is not engaging correctly Product: Washer Problem Description: Stopping During Cycle Additional Info: Stopping During Cycle MODEL / SERIAL (if available):


Cate B.

Cate B. Job Checkin

TECH: *THEY PROVIDE THE PARTS - do not order* Brand:Maytag Product:Refrigerator Model No.:MFI2570FEZ Model Desc: Serial No.:N/A Install Date:12/20/2020 Call No:017174523136 Source:SQUARE TRADE Call Type:SERVICE CONTRACT Service Type:Repair Service Location:IN HOME Call Status:Accepted Call Taken:06/06/2022 Co-Pay:0 Problem Descrption :Ice Maker Gets Frozen Stuck


Cate B.

Cate B. Job Checkin

TECH: Account # 234131 ** MUST ORDER PARTS THROUGH WTECH PORTAL/CALL CENTER / DO NOT ORDER PARTS ** Brand:Maytag Product:Refrigerator Model No.:MFI2570FEZ Model Desc: Serial No.: Install Date:07/15/2020 Retailer Name:MENARDS (3249) RPR Call No:7655090-00 Source:GUARDSMAN Call Type:SERVICE CONTRACT Service Type:Repair Call Status:Accepted Call Taken:05/05/2022 Repeat Call:NO Problem Description: Not Producing Ice Additional


Cate B.

Cate B. Job Checkin

TECH: Brand:Lg Product:Residential Refrigeration Model No.:LSXS26366S Model Desc: Serial No.:AGENT Install Date:04/28/2021 Retailer Id:132 Retailer Name:Best Buy Call No:20073648 Source:AIG WARRANTY Call Type:SERVICE CONTRACT Service Type:Repair Service Location:IN HOME Call Status:Accepted Call Taken:04/06/2022 Repeat Call:NO Problem Descrption :Complaintnote:Not Cooling,


Cate B.

Cate B. Job Checkin

TECH: Brand:Electrolux Product:Home Laundry - Electric Model No.:EFLS627UTT Model Desc: Serial No.:4C11012286 Install Date:05/19/2021 Retailer Name:BESTBUY Call No:8524475701 Source:ELECTROLUX Call Type:IN WARRANTY Service Type:Repair Call Status:Accepted Call Taken:03/07/2022 Repeat Call:NO Problem Descrption :Washer Issues, Noise, Rattling And Clanking Noise-Banging


Cate B.

Cate B. Job Checkin

TECH: Diagnose and repair appliance. Take photos and collect true model/serial number. Call No:8524367301 Source:ELECTROLUX Call Type:IN WARRANTY Brand:Frigidaire Product:Refrigerator Model No.:FFTR1814TW Model Desc: Serial No.:BA14316074 Install Date:11/22/2021 Retailer Name:LOWE'S Problem Descrption :Refrigeration Issues, Operations, No Cool-No Cool