, IL
847-966-1950

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Cate B.

Cate B. Job Checkin

TECH: APPLIANCE: Brand :Sharp Product :Microwave Oven Model No. :SMD2470AS Model Desc : Serial No. :520612 Install Date :04/13/2020 Retailer Name Call No :AH70985JLR75 Source :CENTRICITY (BWG) Call Type :SERVICE CONTRACT Service Type :Repair Service Location :IN HOME Call Status :Accepted Call Taken :08/08/2022 COMPLAINT: Problem Descrption :Microwave Convection Sparked Inside While Reheating A Bagel Electrical Burning Smell __________________________________________ Pre-auth: $300.00 Pricing: $0.75 per mile after 60 miles round trip to our office address, 20% markup on parts, Labor $150/$225 (2nd man is higher rate) Authorization (800) 622-1100 or email claims@centricity.com or submit on SP __________________________________________ WORK ORDER DETAILS:


John M.

John M. Job Checkin

Frigidaire built in oven has EOC and F45 error code. Unit needs upper and lower cooling fan and possibly the main control. Installed both fans and main control and unit is now heating without giving error. Unit tests good.


Jennifer T.

Jennifer T. Job Checkin

Smasung Washer: Stain or Odor remained on the clothes


Jennifer T.

Jennifer T. Job Checkin

Bosch dw: she tried to turn on but wont and water at the bottom


Jennifer T.

Jennifer T. Job Checkin

THE WINE COOLER IS NOT COOLING,THIS IS THE FIRST TIME IT HAPPENED.DID SOME TROUBLESHOOTING IT STILL DID NOT WORK.


John M.

John M. Job Checkin

Customer is going to shut refrigerator off for 24 to 48 hours to see if this resolves the issue of the condensation and Ice forming between the wall of the refrigerator and the freezer. Customer is adamant about me replacing other parts on the refrigerato


John M.

John M. Job Checkin

Customer is going to shut refrigerator off for 24 to 48 hours to see if this resolves the issue of the condensation and Ice forming between the wall of the refrigerator and the freezer. Customer is adamant about me replacing other parts on the refrigerator I told her we need to solve the condensation the ice and the no Cooling in the refrigerator first. If shutting the refrigerator off for 48 hours doesn't cure it then it will be deemed by Nicor. Customer doesn't understand why I will not give her a new ice bucket a new evaporator drain pan and a temperature sensor that is working properly. I called Nicor service explain the condition and issues to them if she calls back and has the same problem of condensation and Ice forming between the walls it is caused by deteriorating insulation and it will be deemed not repairable. I did explain to the customer that this is a last-ditch effort and then she does not want to replace the refrigerator but if it doesn't work there is no fix for this