Edgar was awesome. Professional. Very clear in explanation and competent.
Response from Affordable Appliance Repair:
Thanks so much, Don!
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Very good service second time we have used AAR
Response from Affordable Appliance Repair:
Thanks for the review, Mike. Always happy to be of assistance!
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We have used Affordable Appliance Repair for several years and highly recommend them. Very affordable. The owner was right on top of my issue and tech Edgar Ibanez is terrific. He is professional, on time, thorough and friendly. I hope this posts. Clicking Submit but it doesn't appear to do so.
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Have used Affortable Appliance Repair for years. Would highly recommend!
Response from Affordable Appliance Repair:
Ernestina, Very grateful, thank you!!!!
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Definitely would recommend
Response from Affordable Appliance Repair:
Michael, Thank you so much!!!!
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Would definitely use you again and would recommend to family and friends
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We specifically requested technician, Carlos Velasco to service our freezer. He was here a year+ ago and was training another young man. His professionalism, patience (with me) and knowledge is wonderful. He quickly fixed our issue and should we have another problem with any appliance we definitely will call Affordable Appliance Repair.
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Nick, thank u 4 the work u did 4 us, it was very professional, n well done. We really enjoy using Affordable Appliance.
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My first time needing my freezer repaired and I am more than pleased that Carlos and Nick took care of it in no time at all. They were friendly, dressed professionally and told me what the problem was. Never having needed repairs on appliances I will use Affordable Appliance Repair again if a problem occurs and will recommend them to friends. Also, Shawntelle (sp) took my phone call and asked what my problem was and advised who would call me when a technician was available and Don called within minutes to give me a two hour window for service...all on the same day!
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CONCERN: Customer reports that the Refrigerator is not getting cold in either compartment. CAUSE: Inspected wall voltage for proper output, voltage output is normal. Inspected compressor for proper voltage, voltage to compressor is normal. Inspected compressor starter for proper continuity, no continuity at the compressor starter. Tested compressor windings for electrical shorts, no shorts at compressor windings. CORRECTION: Replaced compressor starter and tested. Operation now normal. CONCERN: Customer reports refrigerator is leaking water onto floor. DIAGNOSTIC AND CAUSE: Inspected water supply line to refrigerator for leaks, no leaks found at this time. Inspected water valve for leaks, found water valve failure. CORRECTION: Replaced water valve and tested. Operation now normal. No leaks upon completion. Condenser fan motor replacement was recommended
CONCERN: Customer reports refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal. No leaks upon completion.
CONCERN: Customer reports refrigerator excessive frost build up in freezer panel. CORRECTION: performed forced defrost through control board. and tested defrost heater. Operation now normal. No leaks upon completion.
CONCERN: Customer reports washer is not working properly. DIAGNOSTIC AND CAUSE: Inspected wall outlet for voltage output, voltage output to washer normal at the time of inspection. Inspect voltage to control, voltage to control was normal at the time of inspection. Inspected signal from control to washer shift actuator, found washer shift actuator failed. CORRECTION: Replaced washer shift actuator and tested, operation now normal.
CONCERN: Customer states washer does not start error F03 E03. Customer also stated that mask was stuck in drain pump was not able to removed. DIAGNOSTIC AND CAUSE: checked drain pump l, no obstruction found. Checked water level hose, passed. Tested water pressure switch 5 DC voltage to switch from main control board. Found water pressure switch failed. CORRECTION: Replaced water pressure switch. Removed drain pump housing and removed pieces of mask. Reassembled and tested in all cycles, operation now normal. No leaks upon completion.
CONCERN: Customer reports washer is not working error code LE present. DIAGNOSTIC AND CAUSE: tested stator circuit passed .06 ohms of resistance in wiring. Tested stator found 12 ohms of resistance passed. Found washer main control board failed. CORRECTION: Replaced main control board and tested. Operation now normal.
CONCERN: Washer is not working properly making grinding noise. CAUSE: Found washer transmission leaking and leaking CORRECTION: Replaced washer transmission, drive hub and drive belt due oil contamination. Performed re calibration and tested, operation now normal.
Washer Service Call ; CONCERN: washer does not start. DIAGNOSTIC AND CAUSE: found washer UI control locked. CORRECTION: unlocked control and tested. Operating normal.
CONCERN: Customer reports refrigerator leaking water CAUSE: Found cracker in-line water filter CORRECTION: removed water filter and customer will order aftermarket water filter for refrigerator and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports dryer is not heating. DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal. Oven Service Call. CONCERN: oven does not work. DIAGNOSTIC AND CAUSE: tested bake and broil elements, found good 30 ohms of resistance. Tested main control board no voltage coming from board. Internal failure. OAS-AG3-01; No longer available from manufacturer Recommend replacing unit
Heating element failed. On- time heating element replacement.
Washer Service Call See Invoice For Details CONCERN: washer making grinding noise during spin cycle. DIAGNOSTIC AND CAUSE: removed front tub panel. Inspected and found rust on transmission bearing due to failed tub seal. Parts cost:$1330 Recommended replacing unit.
Refrigerator service call. No repairs made at this time. CONCERN: refrigerator ice maker does not work properly. DIAGNOSTIC AND CAUSE: inspected for water leaks none found. Check water dispenser operation found slow water flow. Customer had reverse osmosis system installed. Checked water filter condition, good no restriction. CORRECTION: recommended plumber to inspected and update system for higher water pressure. Refrigerator water dispenser and ice maker requires 30 psi minimum to operate properly.
CONCERN: Customer reports refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal. No leaks upon completion.
CONCERN: Customer reports refrigerator making noise from fan area DIAGNOSTIC AND CAUSE: during visit could not duplicate customer had defrost refrigerator. Refrigerator had ice build up around fan area CORRECTION: installed a aux heater on evaporator coil line and tested. Operation now normal. No leaks upon completion. 2n concern: ice maker frost build up. Service bulletin has been performed. Found air leak around ice room. Resealed ice rooms.