David was quick with a diagnostic review and service was excellent regarding my sun-zero wine cooler! I would recommend him and this company to anybody and everybody
Response from Affordable Appliance Repair:
Pat, Thank you so much for allowing us the opportunity.
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Spencer was absolutely the best! He was knowledgable in his assessment of the dishwasher's problem; quick to order the needed equipment for repair and understanding regarding the entire situation. I HIGHLY recommend this man for any and all service challenges.
Response from Affordable Appliance Repair:
Pat, Thank you so much, I will pass this along to Spencer.
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Response from Affordable Appliance Repair:
Jim, Very grateful, thank you
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Service Rep. was timely, courteous and correct the problem immediately. Great job; will use again.
Response from Affordable Appliance Repair:
Glen, Very thankful for your business and thank you so much for the review.
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I believe I've used them 3 times and it went well. That's why I use them.
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Top shelf Customer service and quality of work with complete explanation is exactly what Dave provides!
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CONCERN: Customer reports trash compactor is not working. CAUSE: Found gear failure. CORRECTION: Replaced gear and tested. Operation now normal.
CONCERN: Customer reports dishwasher is not working properly. DIAGNOSTIC AND CAUSE: Tested the dishwasher for proper voltage to the dishwasher terminal junction box. Voltage to junction box is normal. Tested voltage from the junction box to the main control board, voltage test normal. Tested voltage from the dishwasher main control board out to water valve and dishwasher float. Found no power going through the dishwasher main control board. CORRECTION: Replaced dishwasher main control board and tested, operation now normal.
Refrigerator service call. No repairs made at this time. Found unit proper temps at time of repair. Cleaned condenser coils free of charge. Only component that could cause issues customer has seen is a faulty “Cold Control Thermostat” part has been discontinued for a few years now. NLA. Recommend replace unit if issue returns
CONCERN: Customer reports refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal. No leaks upon completion.
CONCERN: Customer reports wine refrigerator is not cooling properly. CAUSE: Found condenser coils clogged with debris. CORRECTION: Clean condenser coils and tested, operation now normal.
CONCERN: Customer reports that the dishwasher is not working. DIAGNOSTIC AND CAUSE: Inspected for proper output voltage from wall outlet to dishwasher, output voltage normal at the time of inspection. Inspected for proper input voltage from junction box to control board, voltage input to control board normal at time of inspection. Inspected output voltage from dishwasher control board to dishwasher pump and motor assembly, output voltage to pump and motor assembly normal at the time of inspection. Found dishwasher pump and motor failed. CORRECTION: Replaced dishwasher pump and motor assembly and tested, operation now normal. No leaks upon completion.
CONCERN: Customer reports refrigerator is leaking water from bottom of fresh food section and into ice bucket. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal. No leaks upon completion. CONCERN: Customer reports refrigerator seems to run all the time. CAUSE: Found condenser coils clogged with debris. CORRECTION: Clean condenser coils and tested, operation now normal.
CONCERN: Customer reports dryer is not heating. DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal.
CONCERN: Customer reports refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal. No leaks upon completion.
CONCERN: Customer reports dryer is not heating. DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal. CONCERN: Dryer takes too long to dry clothes, dryer does get hot though. DIAGNOSTIC AND CAUSE: Tested dryer for proper heater element operation. Heater operation is normal. Inspected heater thermostat operation for short cycling condition, thermostat is short cycling. Inspected dryer air flow at the duct flume, air flow is normal at this time, no signs of flow restriction. Cause, Wall vent clogged with lint. CORRECTION: Performed dryer vent cleaning, tested for restrictions, operation now normal
CONCERN: Customer reports dryer is making noise CAUSE: Found dryer baffle loose and coins in baffles CORRECTION: Removed coins, tightened baffle and tested. Operation now normal.
CONCERN: Customer reports dishwasher door malfunctioning. DIAGNOSTIC AND CAUSE: Inspected door for visible damage, door is good condition at the time of inspection. Inspected door hinges for damage, no visible damage at the time of inspection. Inspected door springs and links, found dishwasher door hinge links failed. CORRECTION: Replaced link kit and tested. Operation now normal.
Washer Service Call. Washer leaking and not finishing cycles. Found broken hose assembly. Can not return for repair until this Thursday. Customer is going to buy and replace himself.
Refrigerator service call. No repairs made at this time.