High level of company integrity when speaking with Dalton in the office. Great repair results, including a follow up check when things didn't seem to be working after the initial repair. Would recommend their services to others.
Overall Experience
Quality
Price
Convenience
CONCERN: Customer requests MAYTAG washer and dryer inspected. CAUSE: Found washer leaking at intake funnel and shaft seal, otherwise looks very good for approx 55 year old unit. Dryer in very good condition and working as designed. CORRECTION: Turned water inlet faucet down so it isn't splashing, recommended using as is with a drain pan underneath since it is not expected to get much use. Cleaned inside of dryer and ran unit.
CONCERN: Customer reports refrigerator is not working like it should. CAUSE: Found evaporator leaking freon after heater rod rubbed a hole in it. CORRECTION: Replaced evaporator, heater and receiver dryer, checked for leaks and tested. Operation now normal. CONCERN: Compressor is suspected to be compromised after evaporator leak. CORRECTION: Replaced compressor and receiver dryer, evacuated system and recharged with freon. Operation now normal. Cost does not include labor, as it overlapped with evaporator replacement.
CONCERN: Customer reports that the food in the refrigerator section is too cold, the water sometimes does not dispense, there was a loud knocking noise that went away, and the fresh food door is not closing on its own. DIAGNOSTIC AND CAUSE: Inspected evaporator fan motor operation, evaporator fan operation is normal at this time. Inspect air return for restrictions, no restrictions at this time. Inspected the damper door assembly operation, found refrigerator damper assembly failed and is not closing. Also found fresh food door cams worn. CORRECTION: Replaced refrigerator damper assembly, installed new door cams, and tested. Operation now normal.
CONCERN: Customer reports dishwasher door malfunctioning. DIAGNOSTIC AND CAUSE: Inspected door for visible damage, door is good condition at the time of inspection. Inspected door hinges for damage, no visible damage at the time of inspection. Inspected door springs and links, found dishwasher door hinge links failed. CORRECTION: Replaced link kit and tested. Operation now normal.
CONCERN: Dryer takes too long to dry clothes, dryer does get hot though. DIAGNOSTIC AND CAUSE: Tested dryer for proper heater element operation. Heater operation is normal. Inspected heater thermostat operation for short cycling condition, thermostat is short cycling. Inspected dryer air flow at the duct flume, air flow is normal at this time, no signs of flow restriction. Cause, Wall vent clogged with lint. CORRECTION: Performed dryer vent cleaning, tested for restrictions, operation now normal
CONCERN: Customer reports refrigerator is leaking water into fresh food section and not cooling well. DIAGNOSTIC AND CAUSE: Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed back panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris and fresh food evaporator covered in ice. CORRECTION: Cleared the refrigerator defrost drain and evaporator of ice and debris, operation now normal. This is believed to be a design flaw with Samsung bottom freezer units, and as such may present problems again in the future.
CONCERN: Customer reports GE dryer is not heating. Model DHDV852EF0WW DIAGNOSTIC AND CAUSE: Inspected dryer for proper voltage from the wall to the cord terminal block, voltage normal. Inspected voltage from terminal block to dryer control assembly, voltage normal. Inspected continuity on all thermal safety thermostats, all thermal safeties are normal. Inspected continuity at heater element, found dryer heating element failed. CORRECTION: Replaced dryer heating element and tested. Operation now normal. Cave Creek/Carefree In Cave Creek Arizona thermistor WE4M398, heater WE11M23
Maytag FL Washer is having water problems. Fills on its own. Cave Creek/Rancho Paloma CONCERN: Customer reports dishwasher is leaking. CAUSE: Tested dishwasher water valve for proper voltage, voltage to water valve good however water valve solenoid is not opening, dishwasher water valve failed. CORRECTION: Replaced Dishwasher water valve and tested, operation is now normal.
Dryer not heating. Cave Creek/Tatum CONCERN: Customer reports dryer is not heating. CAUSE: Found dryer thermal safety shorted out. CORRECTION: Replaced dryer thermal safety and tested. Operation now normal.
GE Refrigerator not working right. Model# TFX25ZPBEWW 56th St/Lone Mountain CONCERN 1: Customer reports refrigerator section is not getting cold but freezer is still working properly. DIAGNOSTIC AND CAUSE 1: Found back panel and evaporator coils covered in frost. Tested the refrigerator defrost bi-metal thermostat for continuity, refrigerator defrost bi-metal continuity failed test. Refrigerator defrost bi-metal has electrical short. CORRECTION 1: Defrosted refrigerator evaporator coils and replaced defrost bi-metal thermostat. CONCERN 2: Customer reports refrigerator is not getting cold on refrigerator side. DIAGNOSTIC AND CAUSE 2: Inspected compressor operation, evaporator fan and condenser fan operation, all normal. Found frost build up on evaporator coils. Tested defrost heater for continuity, Found defrost heater and limiter shorted. CORRECTION 2: Replaced defrost heater and limiter. Tested operation, all normal upon completion.
Kenmore Gas Dryer not heating. CONCERN: Customer reports dryer is not heating. CAUSE: Found dryer thermal safety shorted out. CORRECTION: Replaced dryer thermal safety and tested. Operation now normal.
Whirlpool refrigerator ice not dispensing. Carefree / Black Mountain Parkway; Model GS6NBEXRL01 CONCERN: Customer reports ice maker dispenser is not working properly. CAUSE: Found ice maker auger motor failed. CORRECTION: Replaced ice maker auger motor and tested. Operation now normal.