CONCERN: Customer reports freezer is not getting cold. CAUSE: Found compressor failed due to moisture in the system from condenser loop in drain pan leaking. Also the refrigerator was not cold enough and was building ice on back wall due to low refrigerant from leaking evaporator. CORRECTION: Replaced both compressors, refrigerator side evaporator, freezer side condenser loop, and receiver dryers, evacuated both systems and recharged with freon. Operation now normal. CONCERN: Customer reports refrigerator and freezer doors do not close on their own. CAUSE: Found door closures worn and lower door hinge pins stripped in hinges. CORRECTION: Replaced both lower door hinges and closures and tested. Operation now normal.