For a few years, I have used Affordable Appliance for routine service and repairs...always request Carlos, who is calm, talented, professional. A couple of suggestions: Please park vehicles on the street parallel to sidewalk to avoid any wheel marks/oil drops on driveway; was surprised that routine cleaning was $70 for washer and $70 for dryer. I had understood that this routine service call was to be $75. There were no repairs, just a half hour of cleaning.
Carlos was extremely courteous, kind,and explained everything to me. He showed me that my garbage disposer was cracked and leaking slowly. I called your company because it froze up after being away since March 23rd. Carlos replaced it with a new unit, and made sure all fittings were secure.
We were quite pleased with the service we received! We appreciate that someone answered the call right away and had a service person call us back the same day so we could explain the problems we were having. The next day Chris came out to our home - earlier than expected - and repaired our washer after immediately diagnosing the problem. I appreciate that he took a picture of what was causing the washer to not work so I could see it for myself and send it to my husband. We're very happy with the service fee amount and their honesty about what was wrong with the washer. Thanks!!
I will continue to use this company and spread the word to my neighbors if they are in need of such services.
CONCERN: Dryer takes too long to dry clothes, dryer does get hot though. DIAGNOSTIC AND CAUSE: Tested dryer for proper heater element operation. Heater operation is good. Inspected dryer air flow at the duct flume, air flow is normal at this time, no signs of flow restriction. Cause, Wall vent clogged with lint. CORRECTION: Performed dryer vent cleaning, tested for restrictions, operation now normal
CONCERN: Customer reports WHIRLPOOL washer is not agitating. CAUSE: Washer agitator gears stripped. CORRECTION: Replaced agitator gears, screw and tested, operation now normal.
CONCERN: Customer reports MAYTAG dryer is not heating Mod# SDG3606AWW CAUSE: Found dryer glow ignitor failed. CORRECTION: Replaced dryer glow ignitor and tested. Operation now normal.
CONCERN: Customer reports that the Maytag washer is not draining. DIAGNOSTIC AND CAUSE: Inspected wall outlet for proper voltage to washer, voltage output from wall outlet normal at the time of inspection. Inspected voltage output from control to washer drain pump, voltage to drain pump normal at the time of inspection. Found washer pump impeller was trying to turn however the technician found washer drain pump clogged with debris. CORRECTION: Removed drain pump to clear debris and re-installed, check for leaks and tested, Operation now normal.
CONCERN: Customer reports refrigerator is not getting cold on refrigerator side. DIAGNOSTIC AND CAUSE: Inspected compressor operation, evaporator fan and condenser fan operation, all normal. Found frost build up on evaporator coils. Tested defrost heater for continuity, Found defrost heater and limiter shorted. CORRECTION: Replaced defrost heater and limiter. Tested operation, all normal upon completion.
CONCERN: Customer reports Refrigerator is not cooling properly. DIAGNOSTIC AND CAUSE: Test compressor operation to see if the compressor was running. Compressor was not running. Tested for voltage from adaptive defrost control board to compressor. No voltage from the main control board to the compressor. Cause of failure found ADC main control board shorted at the output line voltage to the compressor. CORRECTION: Replaced ADC main control board and tested. Operation now normal.
CONCERN: Customer reports washer making a loud noise. CAUSE: Found washer rear tub bearings failed. CORRECTION: Replace both rear tub bearings and seal. Operation is now normal
CONCERN: Customer reports refrigerator is leaking water onto floor. DIAGNOSTIC AND CAUSE: Inspected water supply line to refrigerator for leaks, no leaks found at this time. Inspected water valve for leaks, found water valve failure. CORRECTION: Replaced water valve and tested. Operation now normal.
CONCERN: Customer reports GE Refrigerator/freezer is not cooling properly. Model ZIRS36NMHLH CAUSE: Found refrigeration system low on freon. CORRECTION: Recharged system and tested. Operation now normal. Note: NO GUARANTEE ON RECHARGING SYSTEM. Since a refrigerator that is low on freon has a known leak we cannot guarantee performance of the unit after freon has been refilled. When a welded unit is low on freon it has leaked out, however we cannot determine the rate at which a leak is. Customer has acknowledged that this is a temporary fix only and is not to be considered a long lasting repair.Thurs 1-3 GE Ref not cool enough Pinnacle/219th ave Near CIMARRON GOLF COURSE in Surprise AZ Model ZIRS36NMHLH evap fan motor WR60X10139, bi metal WR50X10003, heater WR49X10016, condenser fan motor WR60X10348
CONCERN: Customer reports washer water inlet is not working properly. CAUSE: Found washer water valve failed. CORRECTION: Replaced washer water valve and tested. Operation now normal.
Ice maker not working. Loop 303/Mountain View CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection Found voltage to the Ice maker normal, incoming water pressure is way too high. RECOMMENDATION: Due to high incoming water pressure ice maker is filling too fast and causing overrun. Recommend plumber install a pressure regulator to the whole house or install a 1/4 angle stop at there refrigerator wall valve.
Dryer gets too hot. GE Range air vent not working Bell/Litchfield. Dryer Service Call; No repair made at this time.
LG Dishwasher not working. Shuts off after 15 minutes. 60/Loop 303. CONCERN: Customer reports dishwasher is not draining properly. CAUSE: Tested voltage to drain pump and found proper operating voltage to Dishwasher drain pump, dishwasher drain pump impeller still not working. Dishwasher drain pump failed. CORRECTION: Replaced dishwasher drain pump and tested, operation now normal.
Kenmore Refrigerator water and ice maker not working. 303/Greenway 795.92049.313 ERIF CONCERN: Refrigerator section is not getting cold. DIAGNOSTIC AND CAUSE: Inspected voltage from terminal block to compressor, voltage normal at the time of inspection. Tested compressor operation, compressor operation normal at the time of inspection. Inspected voltage to evaporator fan motor, voltage normal at the time of inspection. Found evaporator fan motor failed. CORRECTION: Replaced refrigerator evaporator fan motor and tested. Operation now normal.
Kenmore refrigerator defrosting Greenway/175th ave Model 596.72383411 CONCERN: Customer reports refrigerator seems to run all the time. CAUSE: Found condenser coils clogged with debris. CORRECTION: Clean condenser coils and tested, operation now normal.