We were quite pleased with the service we received! We appreciate that someone answered the call right away and had a service person call us back the same day so we could explain the problems we were having. The next day Chris came out to our home - earlier than expected - and repaired our washer after immediately diagnosing the problem. I appreciate that he took a picture of what was causing the washer to not work so I could see it for myself and send it to my husband. We're very happy with the service fee amount and their honesty about what was wrong with the washer. Thanks!!