Absolutely the best-ever service experience with Appliance Works! On Monday, my Electrolux dryer stopped running. We have an extended warranty, so I called Electrolux, after a 15 minute wait, they took my info and told me to call another company to schedule the service call. When I called that company (Doctor Appliance), they told me it would be 2 hours before they could even get me on the schedule. I called again the next morning and was told that they only schedule in the afternoons, so I should check back after 3pm, and it would be at least 2 weeks before they would have anyone out. Very frustrating. SO- I immediately called Appliance Works. The woman who answered the phone was terrific - very friendly and helpful. She said she could have someone out that morning. 90 minutes later, Riley and Javon were at my front door. Both were professional, knowledgeable and also very friendly. They had the problem diagnosed and the part ordered within 30 minutes. They even vacumed behind my dryer! Riley thought it would be a few days to get the part and schedule the fix, but I received a call the next day telling me the part was in, and that they could be back the following day (today) to fix the dryer. Riley and Javon, who are just the nicest people, were back at the scheduled time, and had the dryer running in 15 minutes. I could not be happier with this entire experience. My expectations were exceeded every step of the way. I will be calling them and asking for Riley and Javon for all of my appliances, and will be sharing my story and Appliance Works' contact info with all of my friends and neighbors.
The service was time efficient and responsive.
Scot came out on second day after we called and gave us honest opinion that our refrigerator could not be reasonably fixed and gave advice on purchase of a new one and most reliable brands and where to purchase.
Scott was on time and repaired the dryer with no issues. Even let me sweep up behind machines before he pushed them back.
Scott has been here twice. In January he diagnosed and fixed our old built-in refrigerator which saved us a lot of money as we didn't need to replace the unit. Today he did a tune up on our stacking washer and dryer. Scott is pleasant, professional and very knowledgeable. I highly recommend using Appliance Works.
Scott provided a very detailed explanation of my issue and promptly corrected it. He was kind and informational.
Lg dryer not drying clothes properly
Whirlpool washer filling with water while unit is off
LG dryer no power
Kitchenaid dishwasher wont finish cycle
LG washer won't finish cycle
Kenmore washer leaking
Bosch dishwasher door deal
Whirlpool Top Load Washer. Out of balance
Samsung Front Load Dryer, Continues to Run, Don't turn off
Built-in Side by Side Frigidaire Refrigerator Noisy
General Electric Profile Side by side Refrigerator, Not Making Ice
Kitchen Aid Dishwasher, Top Rack broken
Maytag Dryer, Making Noise