Cristina C. was very polite and friendly while servicing my appliance (microwave) today. She let me know what the issue was and what might be the next steps in getting it serviced further, as it needs replacing. I felt very comfortable with her in my home since it was only myself and my children home at the time. Please, give her my thanks for being so professional. If I could tip her for her service, I definitely would. She is absolutely an asset to your company.