Christina was just wonderful! On her first visit she accurately diagnosed the problem, explained my options and said it would take 7 to 10 days to get the part. On the second visit she fixed the washer and even cleaned behind it. She was a pleasure to work with and I was very happy with the service. I was also extremely happy with how quickly she was able to come out the first time - the same day that I called. I will be recommending Appliance Works and Christina to all my friends.