After getting connected to LG in India, I was really hesitant about who they were going to recommend. I looked on Nextdoor and several people had made positive comments about Appliance Works so I thought I would try them. Andrew, our service technician, was very professional and explained exactly what needed to be done and showed me on the machine. He was on time, worked efficiently, his work was clean and neat and my machine is working perfectly. No hocus pocus or upsell - just honest "this is what you need."