Scott came out and diagnosed the problem on my Dacor range.(and he was on time!) He ordered the part I needed, and did the repair as soon as the part came in.(and he was on time!) I have used Appliance Works several times now for different appliances, and have always been fortunate enough to get Scott. He is so knowledgeable, very informed, and really know what he's doing. And to top it off, he's a really nice guy. I won't use any other appliance repair company.