The door to our LG dishwasher became nonfunctional and would not close properly. We called Appliance Works and described the problem. Scott came out right away and had already diagnosed the problem and ordered the defective part, which had to be backordered. When the part came in, Scott reappeared and fixed the door perfectly in half an hour. Scott was extremely polite, fair and well informed. It was a pleasure to do business with his company, which we will now call for any and all other out-of-warranty repairs. It's nice to find someone who really knows what he's doing; Scott fit that bill to a tee.