I called Appliance Works due to an issue which I caused myself. My bottom freezer section of my refrigerator.needed a deep cleaning. I was able to take baskets etc. out. When putting it back together, parts started flying along with a cosmetic issue. I did not help matters by taking out the drawer arm screws! I tried but could not reassemble by myself. I had enough ice chests for my frozen food to survive. I then looked for ratings for appliance repair relatively near to me. Appliance Works got to me within a few hours and had me back in service within 45 minutes. Doing business with honest, qualified family owned businesses is the way to go. I definitely saved their number. Sam was almost too good to me!