Was able to get service two days from the day I called which worked fine for us. We have a microwave/oven combined unit. The push button to open the microwave had broke (door could not be opened). Cody arrived timely within the 2 hour window stated. For a fairly simple repair, Cody worked quite hard having to remove both the oven and microwave from a tight-fitting wall space. Once removed, he could get inside the microwave, find the model number and call for the part. He left, and was gone about 30 minutes, repaired the door, and put back the combo. Prior to getting the part, he shared the cost of the repair (part, labor) and we felt reasonable. Not only was Cody knowledgable with all aspects of the repair, he was courteous and friendly. We will certainly use their services again as needed.