For quite some time, I was experiencing a problem with water pooling in the bottom of my dishwasher; a previous DEPENDABLE technician "diagnosed" this issue as "normal" and advised no action necessary. I knew this explanation could not be accurate - and the problem persisted. Jordan took the time to assess the problem and within a very short period of time, he correctly determined what was causing the pooling and advised the corrective steps to resolve the issue. I am most appreciative of Jordan's technical expertise! Jordan kept his appointments as promised and called me to advise when he expected to arrive. He was always courteous and willing to take the time to answer my questions.