4279 Roswell Rd NE
Atlanta, GA 30342
770-983-6613

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Local Reviews
for alpharetta, ga

Rated 4.4 out of 5 stars based on 30 customer reviews

Horrible service

They should be called "UNdependable, UNfriendly, UNproffesional services". - Technician never showed up to the appointment with no courtesy call. - When I called them to complain, operator did not listen to my even care to listen and she only wanted to reschedule me. - Operator tells me "it's your unit and you need it fixed so you need to accommodate us" when I complained that I had to take half day off work to wait for technician who did not show up and I can't afford taking another day off. - I asked to speak to the manager, Left him a voice mail, he has not returned my phone call since 18th of August till date. - Technician finally comes. Repairs the small problem I had and causes a bigger problem that could have cost me the unit if I had not unplugged it. - Operator objects when I called back to file the problem caused by technician saying " it was working fine when he left"!! Overall not dependable at all.


Response from Dependable Appliance Repair:

Thank you for your feedback! We apologize that your experience with us was not up to our standards. We will be reviewing this case to correct the employees at fault and hopefully create a better experience in the future. Also, a CSR will be reaching out to you today to follow up on your repair and make sure everything is working properly. Thank you Again.

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Washer Repair

Still waiting to hear about part availability. No follow up since technician was out.


Response from Dependable Appliance Repair:

Thank you for your feedback! I am not seeing where the repair was approved. I will have a CSR reach out so we can discuss this situation.

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Great service

He was on time and very pleasant and efficient.

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Great Repair Service

Mark was a gentleman and scholar. He was quick and tidy and did a fast effective repair.

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Very knowledgeable

After having a tech come out several times(from another Co)to solve the issue, Micheal at Dependable was very knowledgeable about the product and in solving the issue right away.

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Dishwasher "check"

Again, our issue, apparently, is with our new Frigidaire dishwasher itself! Again, no mechanical issue identified--just more "here's what you have to do" to eliminate "foul" orders--use more off-the-shelf chemicals! Our old dishwasher had no such "requirements" (e.g., turn-on hot water before turning-on dishwasher)--just turn it on and walk away!!!

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Great service

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Excellent Service

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Great Service

Technician called ahead and was thorough in checking my range for leaks.

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Job Locations
for alpharetta, ga

Michael W.

Michael W. Job Checkin

FRIGIDAIRE FREEZER NOT COOLING REPLACED THE GASKETS


Mark C.

Mark C. Job Checkin

SCOTSMAN ICE MACHINE LIGHT CAME ON TO CLEAN AND WILL NOT TURN OFF/CUST USED CURCUT AND NOW DOSE NOT RUN CHANGED TEH OUTLET AND UNIT IS WORKING


Mark C.

Mark C. Job Checkin

THERMADOR RANGE ONE OF THE BURNRS WILL NOT LIGHT ITSELF, HAVE TO USE A MATCH UNIT NEEDS NEW BURNE CAPS REPLACED


Mark C.

Mark C. Job Checkin

SUB ZERO REFRIGERATOR LEAKING FROM BOTTOM MIDDLE THE DRAIN LINE WAS FROZEN CLEARED TEH LINES


Michael W.

Michael W. Job Checkin

FRIGIDAIRE REFRIGERATOR NOT COOLING REPALCED THE FAN MOTOR


Mark C.

Mark C. Job Checkin

THERMADOR DISHWASHER PROBLEMS WITH THE DETERGENT SLOT FOUND THE FLOAT SWITCH WAS STUCK IN THE UP POSITION DEACTIVATED THE SWITCH AND CHECKED FOR LEAKS


Mark C.

Mark C. Job Checkin

GE REFRIGERATOR FREEZER NOT COOLING INSTALLED THERMOSTAT


Michael W.

Michael W. Job Checkin

WHIRLPOOL WASHER DOOR LOCKED RESET THE COMPUTER AND DOOR UNLOCKED


Michael W.

Michael W. Job Checkin

ELECRTOLUX OVEN TEMP IS RUNNING HIGHER THEN SETTING BY 50 + DEGREES TESTED UNIT AND ALL SYSTEMS ARE WORKING AT THIS TIME


Mark C.

Mark C. Job Checkin

ELECTROLUX DISHWASHER WILL NOT DRAIN TEH PLUG TO THE DISPOSAL WS NOT REMOVED


Michael W.

Michael W. Job Checkin

FRIDGIDAIRE REFRIGERATOR FREEZER FREEZING OVER REPLACED TEH GASKET


Mark C.

Mark C. Job Checkin

SAMSUNG WASHER UNIT BEEPS AND GIVES THE ERROR CODES FOR BALANCE AND MANY OTHERS needs new sensor switch


Mark C.

Mark C. Job Checkin

KITCHENAID MICROWAVE COMBO NO LONGER HEATING installed transformer cap and diode


Tyson M.

Tyson M. Job Checkin

THERMADOR GRILL UNIT HAS A SMALL GAS LEAK FOUND THE MANIFOLD WAS RUSTED AND PARTS ARE NO LONGER AVAIALBE


Michael W.

Michael W. Job Checkin

BOSCH OVEN DOOR WILL NOT SEAL PROPERLY HINGES ARE NO LONGER AVAVILABLE