They should be called "UNdependable, UNfriendly, UNproffesional services". - Technician never showed up to the appointment with no courtesy call. - When I called them to complain, operator did not listen to my even care to listen and she only wanted to reschedule me. - Operator tells me "it's your unit and you need it fixed so you need to accommodate us" when I complained that I had to take half day off work to wait for technician who did not show up and I can't afford taking another day off. - I asked to speak to the manager, Left him a voice mail, he has not returned my phone call since 18th of August till date. - Technician finally comes. Repairs the small problem I had and causes a bigger problem that could have cost me the unit if I had not unplugged it. - Operator objects when I called back to file the problem caused by technician saying " it was working fine when he left"!! Overall not dependable at all.
Response from Dependable Appliance Repair:
Thank you for your feedback! We apologize that your experience with us was not up to our standards. We will be reviewing this case to correct the employees at fault and hopefully create a better experience in the future. Also, a CSR will be reaching out to you today to follow up on your repair and make sure everything is working properly. Thank you Again.