Ultimately the washing machine was repaired. But it required multiple visits, misdiagnosis by an inexperienced lower level technician, parts delays, additional repair people (plumber, which should have been diagnosed initially) and missed appointments without communication. If it could go wrong it did. Maybe it just wasn't meant to be.
Response from Dependable Appliance Repair:
Thank you for your feedback! We will review your work history and try to improve the customer experience for this unique situation. In the future, this should not happen again.
