Was impressed with Johnny's expertise and knowledge of getting my range running properly again. He explained what was going on with the stove and fixed it very quickly. Thanks
The technician was here on time and able to figure out the problem with my stove in a timely manner.
Quick and excellent service Technician was very polite and knowledgeable
Repairman came with part that we already had purchased. They were told that we had the part before scheduling. He disagreed with what the problem was. Thought it was something else. Informed me that I would have to pay fee even if replacement part I had ordered wasn't the problem. I agreed. He finally agreed to install part. When the replacement part was installed, it was the correct part. Repairman was unfriendly, never smiled. Was not cordial in any way. Had the feeling he was not happy to be doing his job. He did not give me a receipt or explain how the new person in charge of company handles payments. Been with this Company for a long time. Have a maintenance agreement with them but it's definitely not the same friendly company it used to be.
Response from Dependable Appliance Repair:
Thank you for your feedback! We apologize that your experience with us was not up to our standards. We will be looking into your service ticket and may reach out with additional questions to help prevent this in the future. Thank you again for reaching out!
Johnny Jones came out twice, both times, on time,like he promised, very nice personality, and very knowledgable technician, Had my oven working like a champ. Could not have asked for better.
WHIRLPOOL WASHER LOUD BANGING NOISE AS THE CYLINDER SPINS. NOISE INCREASES DURING SPIN CYCLENEEDS A NEW SPIN BASKET
WHIRLPOOL RANGE NOT HEATING REPLACE IGNITOR
FRIGIDAIRE REFRIGERATOR CONSTANTLY GOING ON AND OFF AND WATER AND ICE NOT WORKING REPLACED WIRING HARNESS, THERMOSTAT, DEFROST AND CONTROL BOARD
WHIRLPOOL REFRIGERATOR NOT COOLING ON BOTH SIDE AND NOT MAKING ICE REPLACED THE WATER VALVE
FRIGIDAIRE RANGE NOT GO PAST THE PRE HEAT FOUND THE SAFTY SWITCH TO THE GAS WAS IN THE OFF POSITION
SAMSUNG DRYER NOT DRYING REPALCED THE HEATING ELEMENT
KENMORE DRYER NOT HEATING FOUND LOOSE WIRE GOING TO HEATING ELEMENT
SAMSUNG DRYER NOT HEATING NEEDS A NEW HEATER ASSEMBLY
GE STOVE CUSTOMER HAD THE BURNERS FOR THE TECH TO INSTALLE
KENMORE WASHER LEAKING FOUND SIGNS OF BAD BEARINGS IN OUTER TUB
FRIGIDAIRE REFRIGERATOR ICE AND WATER DISPENSER, NO ICE-NO CRUSHED ICE FOUND THE ICE CONTAINER HAD SOME CHOPPING BLADES WERE BENT STRIGHTEN THE BLADES AND UNIT IS WORKING
ELECTROLUX REFRIGERATOR NO COOL INSTALLLED KICK PLATE
FRIDGIDAIRE DISH WASHER not coming on replaced the motor & pump assembly
WHIRLPOOL WASHER REPLACED THE WATER VAVLE
FRIGIDAIRE REFRIGERATOR SOUNDS LIKE COMING FROM THE BACK OF REFRIGERATOR UNIT PASSES ALL CHECK AT THIS TIME