Jonny Jones was very knowledgeable and friendly.I am very satisfied with the service. The service was covered by the protection plan so I can not rate the pricing.
Was impressed with Johnny's expertise and knowledge of getting my range running properly again. He explained what was going on with the stove and fixed it very quickly. Thanks
The technician was here on time and able to figure out the problem with my stove in a timely manner.
Quick and excellent service Technician was very polite and knowledgeable
Repairman came with part that we already had purchased. They were told that we had the part before scheduling. He disagreed with what the problem was. Thought it was something else. Informed me that I would have to pay fee even if replacement part I had ordered wasn't the problem. I agreed. He finally agreed to install part. When the replacement part was installed, it was the correct part. Repairman was unfriendly, never smiled. Was not cordial in any way. Had the feeling he was not happy to be doing his job. He did not give me a receipt or explain how the new person in charge of company handles payments. Been with this Company for a long time. Have a maintenance agreement with them but it's definitely not the same friendly company it used to be.
Response from Dependable Appliance Repair:
Thank you for your feedback! We apologize that your experience with us was not up to our standards. We will be looking into your service ticket and may reach out with additional questions to help prevent this in the future. Thank you again for reaching out!
Johnny Jones came out twice, both times, on time,like he promised, very nice personality, and very knowledgable technician, Had my oven working like a champ. Could not have asked for better.
FRIGIDAIRE REFRIGERATOR MAKING NOISES REPLACED THE COMPRESSOR7 GROMM AND EVAPORATOR
MAYTAG DRYER WILL NOT TURN ON AT ALL FOUND A WIRE WAS DISCONNECTED RECONNECTED THE WIRE AND UNIT IS WORKING
FRIGIDAIRE DISHWASHER WATER SPRAY BROKE repalced teh spray arm
KITCHENAID DISHWASHER THE CYCLE LIGHTS ARE BLINKINGinstalled latch spring and hnadle
FRIGIDAIRE REFRIGERATOR DISPENSER CRACKED installed cover with label adn damper assembly
WHIRLPOOL WASHER CYCLES VARY DOES NOT COMPLETE CYCLE INSTALLED ACTUATOR, BELT CAM AND PULLY NUT
FRIGIDAIRE REFRIGERATOR making loud noise a dn roaring frequently replaced teh evaporator
FRIGIDAIRE FREEZER UPRIGHT FREEZER HAS NO COOL ISSUE REPLACED TEH MOTR AND FAN
HOTPOINT WASHER LEAKING TESTED UNIT AN UNABLE TO FIND ANY LEAKS AT THIS TIME
FREEZER FREEZING AT BOTTOM REPLACED THE EVAPORATOR FAN BLADE AND EVAPORATOR MOTOR
FRIGIDAIRE DISHWASHER WILL NOT DRIAN DRAIN WAS CLOGGED
LG WASHER LEAKING FROM THE BOTTOM/ OUT OF BALANCE REPLACED THE WATER VAVLE
FRIGIDAIRE DISHWASHER ELEMENTS NOT HEATING-NOT DRYING CHECKED THE HEATING ELEMENT AND THERMAL CUT OFF AND EVERYTHING TESTED OK
WHIRLPOOL DRYER DRUM NOT STABLE TAKING A LONG TIME TO DRY CLOTHING REPLACED THE SUPPORT ROLLERS
FRIGIDAIRE REFRIGERATOR NOT COOLING FOUND THE VENT DAMPER WAS BLOCKED ADVISED TEH CUSTOMER NOT TO BLOCK THE VENT