Jonny Jones was very knowledgeable and friendly.I am very satisfied with the service. The service was covered by the protection plan so I can not rate the pricing.
Was impressed with Johnny's expertise and knowledge of getting my range running properly again. He explained what was going on with the stove and fixed it very quickly. Thanks
The technician was here on time and able to figure out the problem with my stove in a timely manner.
Quick and excellent service Technician was very polite and knowledgeable
Repairman came with part that we already had purchased. They were told that we had the part before scheduling. He disagreed with what the problem was. Thought it was something else. Informed me that I would have to pay fee even if replacement part I had ordered wasn't the problem. I agreed. He finally agreed to install part. When the replacement part was installed, it was the correct part. Repairman was unfriendly, never smiled. Was not cordial in any way. Had the feeling he was not happy to be doing his job. He did not give me a receipt or explain how the new person in charge of company handles payments. Been with this Company for a long time. Have a maintenance agreement with them but it's definitely not the same friendly company it used to be.
Response from Dependable Appliance Repair:
Thank you for your feedback! We apologize that your experience with us was not up to our standards. We will be looking into your service ticket and may reach out with additional questions to help prevent this in the future. Thank you again for reaching out!
Johnny Jones came out twice, both times, on time,like he promised, very nice personality, and very knowledgable technician, Had my oven working like a champ. Could not have asked for better.
KITCHENAID DISHWASHER DISHES ON TOP RACK NOT GETTING CLEAN REPALCED THE MOTOR ASSEMBLY
WHIRLPOOL MICROWAVE WILL NOT POWER ON UNIT NEEDED TO BE PLUGED IN
GE DRYER HAS BURNIG SMELL WHEN UNIT IS WORKIN RAN UNIT AND WAS UNABLE TO FIND ANY SMELLS AT THIS TIME
WHIRLPOOL REFRIGERATOR MAKING LOUD NOISE AND IS NOT COLING REPLACED TEH THERMISTOR AND CNTRL- ELEC
FRIGIDAIRE DISHWASHER LEAKING WATER adjusted the door seal
FRIGIDAIRE REFRIGERATOR FREEZER CONTROL ARE STUCK RESET THE CONTROL UNIT MAY HAVE AHD POWER SURGE DO TO THE WEATER
FRIGIDAIRE REFRIGERATOR NOT MKAING ICE UNABLE TO FIND ANY ISSUES AT THEI TIME
FRIGIDAIRE REFRIGERATOR Making loud noise INSTALLED SOUND KIT
FRIGIDAIRE REFRIGERATOR LEAKING WATER REPLACED THE DRAIN TROUGH
FRIGIDAIRE REFRIGERATOR LEAKING UNDER THE REFRIGERATOR INSTALLED ICE MAKER EVAPORATOR FAN MOTOR ASSEMBLY, AND MAIN CONTROL BOARD
FRIGIDAIRE MICROWAVE WILL NOT POWER ON NEEDS A NEW TRANSFORMER PARTS NO LONGER AVAILABE
FRIGIDAIRE UPRIGHT / CHEST WILL NOT COOL FOUND NO PROBLEM AT THIS TIME
BOSCH DISH WASHER INSTALLED POWER CORD
FRIGIDAIRE DRYER IT WAS MAKING A SQUEEKING SOUND NOW THERE BLUE SPARKS COMING FROM THE BACK REPLACED HEATER HOUSING ASSEMBLY,AND SHAFT ASSEMBLY
MAYTAG OVEN BURNERS WILL IGNITE BUT OVEN WILL NOT HEAT TEH CONTROLS WERE LOCKED TESTED THE UNIT AND IT IS OPERATING PROPERLY