He arrived within time frame- company called ahead repair man headed in my direction
Your employee Michael Wilson diagnosed the problem, ordered the parts and returned to fix the problem. Prompt, courteous and knowledgeable. Thanks Michael, so far so good.
Repairman was on time, respectful, and timely.
Took longer to get someone out because of the holiday season. I guess I need a motor for my dryer. Repairman was courteous and knowledgeable. Just not happy about not having a dryer for 12 + days.
Response from Dependable Appliance Repair:
Good Afternoon, We appreciate your feedback! We also apologize for the delay in getting both these units repaired. We strive to fix every appliance in one trip but it is not always possible. Please rest assured that we are getting the parts needed and will repair this dryer as soon as possible. Thank you again
Mark was professional, arrived on time, got to the task at hand, explained the problem, fixed it for the time being and promised to totally fix when he returns with appropriate screws when he does some recall work for us in next two weeks. On downside, I was told when I lined up the call that there would be no charge for the diagnosis since we were doing the recall work with Dependable. Mark did his job and charged for diagnosis, I questioned. He called office and was told we had not been granted a no charge for diagnosis. I wish the lady who promised that to me would step forward and tell me why she reversed her statement.
Michael was very nice, and he knew what he was doing. I will use your service again.
Thank you for sending Felipe. He assessed the issue accurately the first time. It has been over 2 months since I've had water and ice in my fridge. The 1st tech made 2 trips and with each trip diagnosed something different. I finally requested a new tech and thank goodness I did because it's fixed now!!! My ratings do not reflect on Felipe. I am rating for overall experience which is why the rating is low. If Felipe would have been the first tech the rating would have the highest possible!
FRIGIDAIRE REFRIGERATOR DAMAGED-CONTROL PANEL NOT DISPLAYING PROPERLY INSTALLED USER INTERFACE
ELECRTOLUX MICROWAVE DENTED DOOR REPLACED THE DOOR
FRIGIDAIRE DISHWASHER WATER LEAKMOISTURE, LEAKING WATER INSTALLED DRAIN HOSE
FRIGIDAIRE REFRIGERATOR FROST BUILD UP IN FREEZER REPLACED TEH DOOR MODULE AND DEFROSTED THE EXICTING FROST
WHIRLPOOL DISHWASHER NOT GETTING DISHES CLEAN NEED A NEW MOTOR
FRIGIDAIRE MICROWAVE OVEN -LOUD NOISE & ITS SMOKING FOUND THAT THE UNIT CAN NOT BE REPAIRED PER TECH SUPPORT
FRIGIDAIRE DISHWASHER NO POWER WILL NOT START INSTALLED SEAL
FRIGIDAIRE DISHWASHER MOISTURE AND CONDENSATION AROUND VENT-MOLD GROWING INSIDE INSTALLED RACK ASSEMBLY
FRIGIDAIRE REFRIGERATOR DOORS NOT ALIGNED REPLACED THE HINGE AND ADJUSTED THE DOORS
ELECTROLUX WASHER DOOR NOT CLOSING-DOOR REVERSAL
FRIGIDAIRE RANGE BURNERS WILL NOT IGNITE LOOKS LIKE THE MAIN PROBLEM IS THE HVAC VENT IS THE PROBLEM
FRIGIDAIRE DISHWASHER DOOR NOT CLOSING TIB WAS OUT OF ALIGNMENT SO TECH ADJUSTED
FRIGIDAIRE DISHWASHER WILL NOT DRAIN REROUTED THE DRAIN HOSE
FRIGIDAIRE REFRIGERATOR IS SPARKING REPLACED THE CONTROL BAORD
WHIRLPOOL MICROWAVE NO POWER THE UNIT WAS UNPLUGED WHEN I ARRIVED AT LOCATION PLUGED UNIT UP AND IT WAS WORKING AS IT SHOULD