Mark did a good job. Just hate that it took 3 trips to figure out the problem
He arrived within time frame- company called ahead repair man headed in my direction
Your employee Michael Wilson diagnosed the problem, ordered the parts and returned to fix the problem. Prompt, courteous and knowledgeable. Thanks Michael, so far so good.
Took longer to get someone out because of the holiday season. I guess I need a motor for my dryer. Repairman was courteous and knowledgeable. Just not happy about not having a dryer for 12 + days.
Response from Dependable Appliance Repair:
Good Afternoon, We appreciate your feedback! We also apologize for the delay in getting both these units repaired. We strive to fix every appliance in one trip but it is not always possible. Please rest assured that we are getting the parts needed and will repair this dryer as soon as possible. Thank you again
Mark was professional, arrived on time, got to the task at hand, explained the problem, fixed it for the time being and promised to totally fix when he returns with appropriate screws when he does some recall work for us in next two weeks. On downside, I was told when I lined up the call that there would be no charge for the diagnosis since we were doing the recall work with Dependable. Mark did his job and charged for diagnosis, I questioned. He called office and was told we had not been granted a no charge for diagnosis. I wish the lady who promised that to me would step forward and tell me why she reversed her statement.
Michael was very nice, and he knew what he was doing. I will use your service again.
Thank you for sending Felipe. He assessed the issue accurately the first time. It has been over 2 months since I've had water and ice in my fridge. The 1st tech made 2 trips and with each trip diagnosed something different. I finally requested a new tech and thank goodness I did because it's fixed now!!! My ratings do not reflect on Felipe. I am rating for overall experience which is why the rating is low. If Felipe would have been the first tech the rating would have the highest possible!
FRIGIDAIRE RANGE - GAS NO HEAT-BURNERS NOT IGNITING. FOUDN THE UNIT HAD FOOD DEBRIS BLOCKING THE GAS PORT CLEANED AND THE UNIT IS WORKIG
COSMO OVEN NOT WORKING INSTALLED COOLING FAN
FRIGIDAIRE ICE MAKER ISNT PRODUCING ICE FOUDN THE FILL TUBE WAS FROZEN OVER
COSMO OVEN DISPLAY NOT WORKING REPALCED THER HIGH LIMIT
FRIGIDAIRE DISHWASHER FLASHING CODECONTROL-CB ISSUES FOUND THE SENSOR WAS MIS ALIGNED S O WE ADJUSTED TEH SENSOR
FRIGIDAIRE REFRIGERATOR DOOR WILL NOT CLOSE-FREEZER DOOR DOESN'T CLOSE PROPERLY INSTALLED SLIDES
ELECTROLUX REFRIGERATOR NO WATER BUT MAKES ICE INSTALLED VAVLE ADN KICK PLATE
FRIGIDAIRE ELECTRIC RANGE TOP DOOR OF DOUBLE OVEN IS INSTALLED NEW DOOR
ELECTROLUX DISHWASHER NO WATER UNIT WAS PLACED ON TOP OF THE INLET HOSE CAUSING RESTRICTION
FRIGIDAIRE ELECTRIC RANGE SPEED CONVECTION FAN NOT WORKING. GAVE EDUCATION ON HOW THE FAN WILL ACTIVE WHEN TH CYCLE IS ACTIVATED AND WILL CONTINUE TO RUN TILL THE UNIT COLLS OFF
FRIGIDAIRE DISHWASHER LEAKING WATER-DOOR WILL NOT OPEN FULLY WATER LEAK UNABLE TO RECREATED THE ISSUE INSTRUCTED TEH CUSOTMER ON THE CARE OF TEH UNIT AND HOW IT WORKS
FRIGIDAIRE REFRIGERATOR NOT MAKING ICE FOUND THEUNIT HAD LOOSE CONNECTOR SECURED TEH CONNECTOR
BOSCH DOUBLE OVEN CREASE IN DOOR, COSMETIC INSTALLED DOOR PANEL
FRIGIDAIRE REFRIGERATOR NOT MAKING ICE INSTALLED ICE MAKER
FRIGIDAIRE RANGE - GAS NOT LIGHTING-BURNER REPALCED TEH SWITCH HARNESS AND VAVLE