Your employee Michael Wilson diagnosed the problem, ordered the parts and returned to fix the problem. Prompt, courteous and knowledgeable. Thanks Michael, so far so good.
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Took longer to get someone out because of the holiday season. I guess I need a motor for my dryer. Repairman was courteous and knowledgeable. Just not happy about not having a dryer for 12 + days.
Response from Dependable Appliance Repair:
Good Afternoon, We appreciate your feedback! We also apologize for the delay in getting both these units repaired. We strive to fix every appliance in one trip but it is not always possible. Please rest assured that we are getting the parts needed and will repair this dryer as soon as possible. Thank you again
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Mark was professional, arrived on time, got to the task at hand, explained the problem, fixed it for the time being and promised to totally fix when he returns with appropriate screws when he does some recall work for us in next two weeks. On downside, I was told when I lined up the call that there would be no charge for the diagnosis since we were doing the recall work with Dependable. Mark did his job and charged for diagnosis, I questioned. He called office and was told we had not been granted a no charge for diagnosis. I wish the lady who promised that to me would step forward and tell me why she reversed her statement.
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Michael was very nice, and he knew what he was doing. I will use your service again.
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Thank you for sending Felipe. He assessed the issue accurately the first time. It has been over 2 months since I've had water and ice in my fridge. The 1st tech made 2 trips and with each trip diagnosed something different. I finally requested a new tech and thank goodness I did because it's fixed now!!! My ratings do not reflect on Felipe. I am rating for overall experience which is why the rating is low. If Felipe would have been the first tech the rating would have the highest possible!
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FRIGIDAIRE DISHWASHER WILL NOT DRAIN REROUTED THE DRAIN HOSE
FRIGIDAIRE REFRIGERATOR IS SPARKING REPLACED THE CONTROL BAORD
WHIRLPOOL MICROWAVE NO POWER THE UNIT WAS UNPLUGED WHEN I ARRIVED AT LOCATION PLUGED UNIT UP AND IT WAS WORKING AS IT SHOULD
FRIGIDAIRE DISHWASHER NO POWER DOES NOT START ADJUSTED THE DOOR
FRIGIDAIRE MICROWAVE OVEN MAKING LOUD NOISE REPLACED MAGNETRON, CAPACITOR ADN DIODE
FRIGIDAIRE MICROWAVE OVEN THE DOOR WILL NOT STAY CLOSED REPLACED VENT COVER
ELECRTOLUX COOKTOP RIGHT FRONT BURNER NOT WORKING RECONNECTED THE WIRE TO THE IGNITOR
FRIGIDAIRE REFRIGERATOR RUNS TOO MUCH AND MKAES LOUD NOISE ISNTALLED NEW DOOR GASKET AND NOISE DAMPER
FRIGIDAIRE MICROWAVE OVEN VENT NOT WORKING REPLACED THE BLOWER MOTOR
FRIGIDAIRE DISHWASHER NO POWER REPLACED USER INTERFACE TOUCH PAD AND CONTROL BOARD
SUB ZERO REFRIGERATOR ALERM SOUND HAS A REPAIR SIGN showing maintenance light for dirty condenser coil
COSMO OVEN NOT HEATING installed controller and high temp cut out
FRIGIDAIRE REFRIGERATOR NOT DISPENSING ICE OR WATER INSTALLED SWITCH AND CONTROL
FRIDGIDAIRE REFRIGERATOR NOT COOLING ON BOTH SIDES NEEDS NEW COMPRESSOR
ELECRTOLUX MICROWAVE DENTED DOOR REPLACED THE DOOR