Pleased with Dependable's service. Not pleased with cost to repair/replace magnetron on Thermador microwave. Considering warranty (2yr on new unit vs 30 days on repair), we'll be buying new unit - $699 vs $576 for repair!
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This service technician came in, saw the problem with the refrigerator handles and had it fixed in a minute. It is so nice to work with a professional who knows his products and solves the problem making the homeowner comfortable and confident that we got the best man for the job!
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The quality if service was great, fast and dependable.
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Prompt scheduling for repair; parts ordered and received 2nd day..repair was completed within 7 days
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Scheduling was prompt; parts were ordered and received within 2 days and Repair completed within 7 days.
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The worst customer / repairman service ever. My dryer squeaked they beat it with a hammer and now it grinds and groans. A $700 appliance sounds worse then my $250 dryer in my shop. DO NOT USE DEPENDABLE SERVICES, Do not buy a extended warranty from Lowe’s. Because they use Dependable Services. This is just a summary of the nightmare this company has caused. Details are worse than you would believe. The scheduling of appointments is horrible. Twice they did not show.
Response from Dependable Appliance Repair:
Thank you For your feedback! We are sorry to hear that our service has not been up to our standards. We are currently reviewing your service history and see we are scheduled to come back. Although we strive to complete every call in expedited time frame; not all repairs are as simple as swapping out a part. We completely understand your frustration and appreciate your patience while we repair this situation.
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GE DRYER MAKING A METAL NOISE INSTALLED TOP BERINGS ASSEMBLY
FRIGIDAIRE REFRIGERATOR BACK OF REFRIGERATOR ICING OVER INSTALLED AIR HANDLER KIT
FRIDGIDAIRE RANGE OVEN NOT WORKING INSTALLED CONTROL ES300 AND OVERLAY
BOSCH DISHWASHER THE DISPLAY WILL NOT POWER ON NOR THE UNIT INSTALLED CONTROL BOARD
THERMADOR FREEZER NOT MAKING ICE INSTALLED CONTROL MODULE, AND ICE MAKER POWER MODULE
THERMADOR MICROWAVE UNIT CUST OFF AFTER 23-27 SEC RUNNING UNIT NEEDS A NEW MAGNETRON
FRIGIDAIRE REFRIGERATOR NOT MAKING ICE DECREASED THE WATER PRESSURE FROM WATER VAVLE
FRIDGIDAIRE DISH WASHER NOT DRAINING AND HOLDING WATER AFTER CYCLE found the drain loop was way to far down fixed the drain loop unit working properly
FRIGIDAIRE REFRIGERATOR NOT MAKING ICE REPLACED THEICE MAKER AND CONTRO BOARD
FRIGIDAIRE REFRIGERATOR NOT MAKING ICE IN BOTH ICE MAKERS AND NO WATER IN THE TRAY REPLACED THE SOLENOID AND ICE MAKER
FRIGIDAIRE REFRIGERATOR LEAKING WATER FROM THE BOTTOM REPLACED THE SCREWS
ELECTROLUX WASHER VIBRATING WALKING REPLACED TEH SHOCK ABSORBERS
BOSCH DISH WASHER INSTALLED POWER CORD
FRIGIDAIRE RANGE COOK TOP BURNERS NOT LIGHTING-RIGHT FRONT BURNER NOT IGNITING CLEANED THE BURNER IGNITERS
FRIDGIDAIRE REFRIGERATOR THE FREZZER DOOR HANDLE LOOSE THE FASTENERS HAD BACKED OUT SO I TIGHTEN THEM BACK UP