The parts needed on the first visit by the level 1 employee were not orders correctly. On a second visit to install the parts and realizing the parts were wrong, a third appoint meant had to be made and the manager reassured me that Tyson (who they will send out) is who everyone wants. On the third visit, Tyson, quickly diagnosed the real issues and ordered all the correct parts. On the fourth visit, Tyson installed the parts and completed the job. It seems odd, that someone of Tyson's calibre is deployed to clean up the level 1 employee mistakes. Instead of sending Tyson out to play clean up - send the best employee first because the customer deserves nothing less. Tyson is the reason these guys stay in business and everyone knows it. Good company if you get Tyson!
