4279 Roswell Rd NE
Atlanta, GA 30342
770-983-6613

Local Reviews
for decatur, ga

Rated 4.7 out of 5 stars based on 35 customer reviews

Map of Decatur GA

Great service from technician, not so great from the company


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The technician was great -- on time, efficient, polite. However we had issues with the company related to scheduling. The initial visit was postponed more than a week due to the technician calling in sick. The visit to repair the appliance also had to be postponed more than a week due to the technician calling in sick. The service did not occur during the scheduled window (8 am-12 pm) because the part had been sent to the wrong technician and another part had to be delivered to me. i spent almost the entire day waiting on service, which was finally completed about 3 pm.


Response from Dependable Appliance Repair:

Thank you for your feedback! We will be reviewing your work order to make sure we learn from it. We do apologize for all the hiccups that occurred. We as a company need to get better at handling employee sick days and the scheduling issues it causes. Thank you again and we hope you give us a second chance.