The service technician was fine hopefully fixed again. The office staff has no idea. We were told we would be given 30 minutes window and he arrived in 5 minutes. I called an email said hell be there instead of he’ll be there.. very not caring lady. I asked for him by name and was told no one worked there by that name. Communication isn’t great with the company... hopefully we’re fixed and won’t have to deal with them again.
Response from Dependable Appliance Repair:
Thank you for your feedback! We are in the process of updating that email miss-spelling. We also pull the recorded phone calls to find out what the miss-understanding for the employees name was. Thank you again.
The service was done professionally, quickly and successfully. Thank you
Washer is fixed at a fairly high price. Service man was late to both appointments and was not at all apologetic or friendly. When your window of time is 5 hours it is not great to be late after calling and saying you're 30 minutes out.
Response from Dependable Appliance Repair:
Thank you for your feedback! We do apologize for the tech being late to the appointment. We are working on procedures to improve this, so the next time it will not be an issue. Thank you again
David was very nice and didn't waste any time doing what needed to be done. He told me my problem and told me what will happen once he left. I soon got the part I needed in the mail (David had it shipped straight to me). He came back soon after I got the part and fix my ice maker!
David called to advise when he would arrive and did arrive at that time. Diagnosis and repair were quick. Repair consisted of adjustments to the units codes and ice removal. No parts were required. Unit was back at full operation sooner that expected.
After 2 technicians visiting, my problem still unresolved
Response from Dependable Appliance Repair:
Thank you for your feedback! We apologize that you are still experiencing issues. A CSR will reach out shortly to see if we can get this taken care of.
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