We had a water leak in our fridge, due to a cracked water filter. The technician diagnosed it and saved us money. Really good guy. Cost/pricing rating of 4 stars - they do charge almost $90 to come out. Convenience of 4 stars - they can only give a time frame for the visit of 5 hours. We have used Dependable before. They have ALWAYS diagnosed the problem correctly and pointed to the best value solution.