In a time when good service is hard to come by, THIS company lives up to its name. Excellent customer service and reliable, professional technicians. I would highly recommend them.
Anthony was great, he came and diagnosed the problem, figured it out exactly, came back when we were ready and fix it timely and efficiently.
The people of Dependable Service are mostly dependable and very nice. But they've been out here 4 times in 2 months (twice this week!), and we've spent almost $500 in parts (on top of $450 service contract), and our ice machine is still not fixed. Sad!
Gary arrived on time and promised that the ice machine was fixed. But it still isn't working. This was the third service call for this machine in 5 months. I'm wondering if Dependable techs really know what they're doing.
Response from Dependable Commercial Appliance Repair:
Mindpower, Thank you for the feedback as I have looked in the system and see we have been out there for different issues a couple times in the past couple of months with this machine. Looks like we adjusted the thickness of the ice bridge and this time it was leaking and we replaced the water valve. I see we are also on schedule for one of the leads to check it out tomorrow and get you up and running as soon as possible. We appreciate your patience with us as we are short staffed on techs at this moment, as we do have another currently in refrigeration training. I promise to get you taken care of as soon as possible and looking forward to satisfying you with the service of the ice machine.
HEATCRAFT WALK IN COOLER NOT COOLING SUCTION LINE HAD A PINHOLE LEAK IN IT FIXED THE LEAK AND UNIT IS WORKING
SUB ZERO REFRIGERATOR JUST WANTS SOMEONE TO LOOK OVER THE UNIT FOUDN THE UNIT HAS SEALED SYSTEM LEAK
STEAM TABLE 3RD EYE NOT WORKING FOUND THE WIRING BURNT GOING TO HEATING ELEMENT REWIRED TEH UNIT
STAR PRO-MAX GRIDDLE LEFT 2 BURNERS ARE NOT WORKING REWIRED THE UNIT
BAKER PRIDE OVEN INSTALL TIMER
VICTORY WARMER REPLACED BOTH DOOR GASKETS
OVEN AMERICAN RANGE CLEANED TEH BURNES, PIOLT TUBING AND BURNER DEFUSER
SUPREMETAL STEAM TABLEreplaced teh control and knobs
GOODMAN AC CONDENSOR UNIT NOT COOLING FOUDN UNIT LOW ON CHARGE ADDED FREON AND UNIT IS WORKING
DEAN FRYER PILOT LIGHT NOT STARTING THE UNIT ALSO POSSIBLE REGULATOR ISSUE FOUDN TEH THERMACUPLE LOOSE AT GAS VALVE TIGHTEN UP PILOT THERMACUPLE
JEN AIR HIBACHI GRILL NEEDS A NEW MOTOR TIGHTEN BELT AND ADJSUTED THE BLOWER WHEEEL
NORLAKE FREEZER NOT COOLING FOUND TEH CONTROLLER ON DOOR WAS BAD AND NEEDS A NEW CONTROLLER
SCOTSMAN ICE MACHINE PERFORMED PREVENTIVE MAINTANCE
PAYNE AIR CONDITIONER NOT COOLING REPLACED THE CAPASITOR
HEATCRAFT BEER COOLER NOT COOLING AT ALL FOUND THAT THE WIRING HAD BURNT UP REPLACED TEH WIRE AND UNIT IS WORKING