I have a smoothie shop business and had the tech come out to diagnose the issue of not being able to make ice. The tech came and order the parts to come back to replace. The parts came in on Monday but the company cannot get anyone else to come back until Friday of the same week. Bad time management as customer service where the part is ready but the tech is not. P.S. the ice machine is not working again and have to contact the company to come out again. This is almost like taking your car to the shop and they keep breaking unrelated parts so they can come back over and over again.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
BUNN MIXING DISPENSER SLUSHY MACHINE NOT FREEZING. Needs to replace freezing drum
CRATHCO FROZEN MARGARITA MARGARITA SLUSHY MACHINE MAKING A NOISE AND OVER FREEZES. Unit needs bearings and seals
SCOTSMAN ICE MACHINE NOT MAKING ICE . Replaced thickness probe
CORNELLIUS ICE MACHINE NOT MAKING ICE AT ALL unit needs to be cleaned
MANITOWOC ICE MACHINE PERFORMED THE PREVENTIVE MAINTENANCE
ICE O MATIC ICE MACHINE DISP MAKES A GRINDING NOISE/PIECES OF PLASTIC IS COMING OUT WITH ICE NEED NEW ICE SWEEP REPALCED
BLUE AIR PREP COOLER WILL NOT TURN ON/OUTLET WORKS BYPASSED THE POWER SWITCH AND GOT THE UNIT UP AND RUNNING FOR NOW WILL NEED NEW POWER SWITCH
RUDD ac water was getting into the electrical conduit and running down the disconnect box head maintance is going to fix this
ICE O MATIC ICE MACHINE PERFORMED THE PREVENTIVE MAINTANCE ON THE ICE MACHINE
ICE O MATIC ICE MACHINE LEAKING WATER FROM UNDER THE UNIT replace dthe the bad tubing and reattached the supply tubing
HEATCRAFT WALK IN COOLER UNIT KEEPS DROPPING/36 DEG/DRAIN LINE IS FROZEN REPALCED TEH THERMOSTAT AND DEFROST EVEAPORATOR
VICTORY REACH IN COOLER NOT COOLING ADJUSTED THE THERMOSTAT SETTINGS
VICTORY REACH IN COOLER NOT COOLING FOUND THE THERMOSTAT WAS TURNED DOWN TO THE LOWEST SETTING AND THE EVAPORATOR IS FROZEN . ADJUSTED THE THERMOSTAT TO THE HIGHEST SETTINGS