Andrew does an adequate/average job. However, I miss the attention to detail that Steve provided with the same service 2 years ago without prompting. Andrew seemed unsure of what he was supposed to do. No internal check of correct temps in refrigerator or freezer, but reset the temps anyway. Was hesitant when I asked if he would move refrig out for additional cleaning (by me) and more. Not what I expected w $149.00 service charge, previously $99 2 yrs ago. Total of 20 mins of service.
Response from Dynamic Appliance Repair:
Dear Marion, Thank you for your feedback regarding your recent service with Andrew. We appreciate your input. We regret that the service didn't meet your expectations, and we will certainly discuss your concerns with our team to make improvements. Future services will continue to follow standard procedures and checks. Regarding the pricing change, we periodically review our rates to cover service costs. We value your feedback in this matter, and although our refrigerator maintenance fee of $149 has not changed over the years, we will bring your comment into consideration. Your comments are important, and we hope for the opportunity to serve you better in the future. Greg Potoglou Customer Service Representative Dynamic Appliance Repair
