A Kenmore top load washing machine was brought in for repair due to its failure to spin. Upon inspection, it was determined that the drain pump was not functioning properly, preventing the machine from completing the spin cycle. The old drain pump was carefully removed and replaced with a new one. After the replacement, the machine was tested to ensure the issue was resolved. The new drain pump was successfully installed, and the washing machine is now spinning correctly, restoring its full functionality. The customer was informed of the repair and provided with advice on maintaining the machine to prevent future issues.