We especially appreciated Nick’s honesty and his communication with his supervisor when he had a question. Our fridge, only two years old, was not listed easily in the parts manual. There was a scheduling snafu, not Nick’s fault, and we had to be rescheduled due to a tech being sent to Goodyear instead of Gilbert, so we had to wait most of the day for service. As prompted on FB, where we asked for a recommend, I asked for the $25 discount. The invoice did not reflect that, nor was it itemized, as requested, to secure a refund from our Costco Visa. The work, however, seems to be great, and Nick was a great rep and tech for Dynamic.
Response from Dynamic Appliance Repair:
Hello Theresa, Thank you for taking the time to leave a review regarding the refrigerator repair. We apologize for the scheduling error and we have addressed this with our team. The coupon must've been overlooked, however, we've refunded $25 back to your visa in good faith. We don't normally provide itemized invoices, however our technician supervisor went ahead and provided one. Please review the updated invoice we sent to your email, it reflects the coupon being applied, as well as the itemization. Thank you for your business and your feedback, we strive everyday to have excelling customer service and repair and it's with this feedback that are able to provide further training within our team and operations.
