A customer contacted us with an issue regarding their LG washer not draining. Upon arrival, I conducted a thorough inspection of the appliance, checking for any visible obstructions in the drain hose or pump filter. I also examined the electrical connections and control board for any signs of damage or malfunction. After identifying a blockage in the drain pump, I carefully removed and cleaned the debris. Additionally, I tested the washer's drainage system to ensure proper functionality. The customer was pleased with the quick and efficient resolution, and their LG washer is now draining correctly.