A Kenmore front load washer was experiencing issues with proper water drainage. Upon inspection, it was determined that the drain pump motor assembly was failing. The faulty drain pump motor assembly was carefully removed and replaced with a new one. After the replacement, the washer was tested to ensure the water drained correctly. The issue was resolved, and the washer is now functioning as intended. The customer was informed of the problem and the solution, and they expressed satisfaction with the repair.
