I'm a Technician for a Dynamic Appliance Repair company. A customer reported that their front load washer was continuously running with the door locked. Upon inspection, I discovered that the drain pump motor assembly had failed. This component is responsible for draining water from the washer drum, and its failure prevented the machine from completing its cycle. I replaced the faulty drain pump motor assembly, ensuring the washer could drain water properly. After the repair, the washer functioned correctly, and the door lock mechanism operated as designed.
