Upon receiving the call, I inspected the Wolf cooktop and identified that the burner heads were dirty and obstructed, preventing proper ignition. I carefully disassembled the cooktop, ensuring all components were safely set aside. Using specialized tools and cleaning agents, I meticulously cleaned each burner head, removing any debris and buildup. After ensuring the burner heads were clean and free of obstructions, I reassembled the cooktop. I then tested each burner to confirm proper ignition and functionality. The cooktop now operates smoothly, and the customer is satisfied with the restored performance.