Upon receiving a call about a Thermidor wall oven that was not heating, I began by inspecting the unit. After a thorough examination, it was determined that the bake element was faulty. I safely disconnected the power supply and removed the oven's back panel to access the bake element. With precision, I replaced the defective bake element with a new one, ensuring it was securely installed. I then reassembled the oven, restored power, and tested the oven to confirm the heating function was fully restored. The customer was pleased with the quick and efficient service.