A customer brought in an LG washing machine displaying an error code, indicating a problem with the suspension system. Upon inspection, it was determined that the suspension rods were worn out and needed replacement. The process involved disassembling the washing machine to access the suspension rods, carefully removing the old, faulty rods, and installing new ones. This meticulous task ensured the machine's stability and smooth operation. After reassembly, the machine was tested to confirm the error code was resolved and the washing machine was functioning correctly. The customer was informed of the successful repair and advised on proper maintenance to prevent future issues.