Same-day service. Was given a 2-hour window. Josh called when he was on his way to let me know. He quickly diagnosed the problem and gave me options. He worked quickly and showed respect for our home and everything in it. I highly recommend.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Client refrigerator
Overall Experience
Quality
Price
Convenience
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection. Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection. Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal. No leaks upon completion.
CONCERN: Refrigerator section is not getting cold. DIAGNOSTIC AND CAUSE: Inspected voltage from terminal block to compressor, voltage normal at the time of inspection. Tested compressor operation, compressor operation normal at the time of inspection. Inspected voltage to evaporator fan motor, voltage normal at the time of inspection. Found evaporator fan motor failed. CORRECTION: Replaced refrigerator evaporator fan motor and tested. Operation now normal.
CONCERN: Customer reports refrigerator ice maker not producing. CAUSE: Found water supply from R.O. low intermittently. Clear water and test. Ice maker in good shape at time of call. CORRECTION: cleared ice from water inlet due to low R.O. pressure that is intermittent. No filter on refrigerator. Advised to have R.O. serviced if issue persists. Minor repair
Service call, found hole in tub.(left front behind bottom of door seal) Dishwasher tub not available to replace. Even if replaceable
Remove and Replace Ice Door Chute assembly with soleniod
CONCERN: Customer reports refrigerator is leaking water. DIAGNOSTIC AND CAUSE: Inspected water supply line for leaks, no leaks at the refrigerator water supply line. Inspected internal water refrigerator water lines for leaks, internal refrigerator water line are normal at the time of inspection. Inspected refrigerator defrost drain line for water leaks, found the source of the leak coming from the refrigerator defrost drain. Removed freezer panel to inspect for clogged drain line. Found the defrost drain restricted with ice and debris. CORRECTION: Cleared the refrigerator defrost drain of ice and debris, operation now normal. No leaks upon completion. Installed steal braided water supply hose from wall to refrigerator water valve. Inspected for leaks and tested. NO LEAKS UPON COMPLETION.
CONCERN: Customer reports ice maker is not making ice. DIAGNOSTIC AND CAUSE: Inspected water supply lines for leaks, no leaks from supply lines at the time of inspection. Inspected freezer for proper temperature output, temperature output in freezer normal at the time of inspection. Inspected for proper voltage to the ice maker, voltage to ice maker is normal at the time of inspection. Found voltage to the Ice maker normal however ice maker will not call for water from the refrigerator water valve. Found the ice maker failed. CORRECTION: Replaced ice maker and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports Oven is not heating. CAUSE: Tested wall receptacle for proper voltage, line voltage at wall receptacle is normal. Inspected oven cord and terminal block for wear or electrical shorts. No signs of electrical short at power cord or oven terminal block. Inspected oven bake element terminal and found Oven bake element terminal failure. CORRECTION: Replaced oven bake element and tested. Operation now normal.
CONCERN: Customer reports washer is stopping mid cycle and throwing error code. CAUSE: Found washer water pressure sensor failed. It's giving false reading to control board. Error code F20 CORRECTION: Replaced washer pressure sensor and tested, operation now normal. No leaks upon completion.
CONCERN: Dryer is making a loud noise when tumbling. DIAGNOSTIC AND CAUSE: Inspected dryer barrel operation, operation normal. Inspected blower wheel for restrictions, no restrictions in or around blower wheel. Found dryer drum support rollers failed. CORRECTION: Replaced rollers, belt, and idler pulley. Operation now normal
CONCERN: Dryer is making a loud noise when tumbling. DIAGNOSTIC AND CAUSE: Inspected dryer barrel operation, operation normal. Inspected blower wheel for restrictions, no restrictions in or around blower wheel. Found dryer drum support rollers failed. CORRECTION: Replaced rollers, belt, and idler pulley. Operation now normal
CONCERN: Washer is not draining or spinning DIAGNOSTIC AND CAUSE: Inspected washer for proper output voltage from washer control to the washer motor, voltage output is normal at the time of testing. Inspected washer pump, Found washer pump failure. CORRECTION: Replaced washer pump and tested. Operation now normal. No leaks upon completion.
CONCERN: Customer reports that the dishwasher is not cleaning the dishes or draining. CAUSE: Dishwasher has soap and scum build up. CORRECTION: Performed dishwasher cabinet clean out, cleaned dishwasher sump and chopper area to remove debris. Cleaned spray arms as best as possible, installed citrus acid solution and ran machine to disinfect and clean spray ports and sump area of mold and mildred residue. Operation now normal. No leaks upon completion.
CONCERN: Customer reports dryer is making a loud noise. CAUSE: Found dryer idler pulley failed. CORRECTION: Replaced dryer idler pulley and tested, operation now normal.