Steve phoned to let me know he was on the way to our property and how long he would be. He arrived promptly and followed the care note I had passed to the Customer Service team about the need for a mask and social distancing as a member of our family is immunocompromised. (Wore a mask and sanitised his hand before entering the property and maintained social distancing throughout. At all times he made sure to keep me informed what he was doing and did a professional job. Would definitely recommend Steve, the product and the service Midland Alarm Services provide.