Long manufacturing delay, but great windows

Thankful from Fairhope, AL

We ordered Schwinco brand, impact rated windows. There was Covid as well as the manufacturer decided to re-work their manufacturing process. Folker’s, as well as their clients were left hanging. Folker’s also had some personnel turnover that resulted in a temporary “black hole” of information. This issue was fixed after about a month or so and we started hearing from Hilton who kept us informed about the manufacturing delays. The Schwinco windows are OUTSTANDING!! They have a light green tint - very similar to a pair of RayBan aviator sunglasses that looks amazing. The frames and locks are so much more sturdy and smooth as compared to our previous windows. We love the actual windows. The install crew was meticulous, clean and addressed any issues I had during install. They replaced 29 windows in just 4 days. They were polite and very business focused but always willing to answer my questions. Daniel and Nick - thank you! The efficiency of even the best window is negated without a quality installation. You guys did an awesome job. The ONLY reason the experience wasn’t 5 stars across the board was that it took over a year (13.5 months to be exact) to get our windows. The other reason (which has been fixed) is that our original salesman left Folker’s and no one was keeping us informed. But, like I said earlier, Hilton Perry is the new contact and he did a great job of digging to get answers from Schwinco and then relaying that status to us. Folker’s had no real control with the manufacturing delay, however, that still impacted our experience as a customer. The windows are superb! They better be because they are EXPENSIVE! When we bought the house, we knew the windows required replacement. I DID NOT realize that the building code required “impact rated” windows. So, between Covid inflation on building materials and the price of the windows themselves, it was about triple the expense I had estimated. Nothing we could do but bite the bullet and cough up the money. So, overall experience and cost drop to 3 stars because these are extremely expensive and the year long delay as well as the month of limbo when Folker’s had their personnel shakeup. Quality of service gets 5 stars because of Hilton’s dedicated efforts to 1. Get an answer from Schwinco and 2. His efforts to keep us informed once he was in his job. The other aspect of the 5 stars for service was the install team of Daniel and Nick. They are young and they’ve got “tats”. If that’s something that bothers you, please don’t judge these young men on that! They are skilled, hard working and dedicated to a great install and that showed when they were finished.

Response from Folkers Window Company:

Well that hits the nail right on the head. Great review and yes we had manufacturing delays, yes the Shwinco windows are top notch (Folkers is an exclusive dealer for the Gulf Coast and has been for 25 years or so) and yes our install teams are rock solid (no sub contractors). The manufacturing issues are behind us as well. Thanks again.

Window quote

Cathy from Fairhope, AL

Jay was very friendly and professional and was a pleasure to work with.

Response from Folkers Window Company:

Hopefully we can assist with your home improvement.

Best crew ever

MrsBeasley from Fairhope, AL

Charlie, Tyler and Bo did a great job installing my new windows and garage door wrap. They worked very professionally and cleaned every area as they moved onto the next. I can’t say enough GOOD about these young men. I love my new windows and will recommend this company and install team to everyone. We will miss having their good nature and humor around the house.

Response from Folkers Window Company:

Shwinco impact replacement windows with Sandstone colored frames and turtle glass look great and will provide decades of service. Thanks for the kind words about our employees (no sub contractors).

Great service

Loftis from Fairhope, AL

Both guys that installed were great.

Response from Folkers Window Company:

Appreciate the review. Shwinco impact windows will protect you for decades. Great choice. You'll likely notice exterior sound reduction as a side benefit. Impact windows are great for storm protection, energy efficiency, intruder protection and sound reductions.

Great guys

Robie from Fairhope, AL

A little bit of confusion in the process but Handled very well

Response from Folkers Window Company:

Thanks for the review. Viwinco replacement windows are a great choice and will help with energy efficiency.

Great service

Jean from Fairhope, AL

Cari was wonderful to work with on my new windows!

Response from Folkers Window Company:

Thanks for the review. I'm glad Cari could assist. Hopefully we can help with your replacement window project.

Great work, great people

Sarah Fischer from Fairhope, AL

We could not have been happier with our window installation. The windows themselves are gorgeous, and the people who did the install work could not have been more professional, courteous, and all around great. We were incredibly happy with the installation experience

Response from Folkers Window Company:

Thanks for the review. Viwinco replacement windows are a great choice. Impact windows are designed to protect your home against storms and can have a large effect on the energy efficiency of your home. No sub contractors is our mantra resulting in the great installation service you saw. Thanks again.

Plantation shutters

Connie Jo from Fairhope, AL

The slats were bowed! The installers took pictures and assured me that they would take care of it!

Response from Folkers Window Company:

Yes we will take care of that issue. Hang in there. Thanks for the review

Exceptional service.

Sally from Fairhope, AL

Glass was ordered and installed. It looks wonderful. I should have called Folkers sooner. I will definitely use them again and tell my neighbors!

Response from Folkers Window Company:

Thanks for the review

Glass panel replacement on our sun room.

William from Fairhope, AL

Great experience. Work was done exactly as planned, when planned, and done by a craftsman that had obviously done this kind of repair on lots of occasions. I couldn't be happier with the work and the results!!!! Will recommend your company and your service to my friends and neighbors.This is the 2nd project you've done for me !

Response from Folkers Window Company:

Great. I'm sure you'll love the replacement glass in your sunroom. Thanks for thinking of Folkers....again.

Very nice and profssional

Sharon from Fairhope, AL

Response from Folkers Window Company:

We're looking forward to helping you with hurricane shutters to protect your home.

Very friendly!

Todd from Fairhope, AL

Tyler was very friendly and not pushy. Looking forward to our new windows!

Response from Folkers Window Company:

You're going to love your new replacement windows.

Wonderful Service

Scarlett from Fairhope, AL

Tyler was very professional and personable. It was a pleasure meeting him.

Response from Folkers Window Company:

Thanks for the review. Tyler will take good care of you. Hopefully, the free estimated for replacement windows helped.