Reason for today’s visit with the customer was a burnt up receptacle in the kitchen and two failing devices upstairs. Upon arrival we noticed that the kitchen receptacle had burnt up and failed but it hadn’t burnt back the wires yet. Upstairs one of the boxes was falling into the wall needing correction and the other had a failing face plate leaving it exposed. The customer also requested correction of an outdoor receptacle that had a failed receptacle and a loose box. The panel was in good shape but it was missing surge protection and had neutrals under the same lugs. We recommended a full redevice, a vortex surge protector, and panel corrections. The solution the customer went with today was correction of the upstairs receptacles including the box replacement, the kitchen receptacle being replaced with a GFCI, the outdoor receptacles getting a new bubble cover, and finally a panel corrections service.