My experience was phenomenal.. it was an old school customer service, at its best type of experience.. my garage doors won’t open and my electrical circuit keeps keep tripping and turning off my appliances in the basement. I searched The Howard County Best Pick Reports 2022 and looked for an electrician, it was a little after 5 PM. I read all the companies reviews and began to call based on what I read on quality and timeliness. My first two calls went directly to voicemail message, my third call went to Haas and Sons Electric Inc. A polite and professional young lady answered the phone, took my information and promised a call back in the morning. Next morning I check my phone and I received a voicemail from a young lady named Krysta, she gave me clear instructions to call her back, when I did she answered on the second ring! She was extremely helpful, knowledgeable, professional and most importantly friendly! She told me when to expect the technician “Nick” and he arrived exactly in that time frame with a text letting me know he was 15 minutes away! Once he arrived Nick was absolutely professional, knowledgeable, patient with my questions and fixed both of my issues within an hour!! Ladies & Gentlemen, I have found my new electrician for the next 10 years!! Thank you so much Krysta & Nick , lunch on me!!! A very Satisfied Customer
