Homeowner had issue with intermittent power in living room. Tech John diagnosed the issue and determined the cause to be a burnt receptacle due to improper termination (back-stabbing.) The receptacle was replaced and terminated using the 'hook-and-loop' method. Since the other outlets in the home are terminated the same way, the homeowner was recommended they get repaired as well to prevent further issues and possibly a fire. The homeowner was given multiple options on how to proceed.