Basement bathroom drainage wasn't working. Evacutor pump was burned out. Scheduled TE Certified to come out to repair. I recieved email and text notification confirmation, email and text notification appointment reminders, a phone call the day of letting me know that the tech would be arriving near the earlier part of the appointment window, a text message with the tech's photo and name, a phone call from the tech himself as he was about 15 minutes out. Tech Jesse was competent, professional, patiently waited while I was on a work call when needing to communicate. I was informed of the cost of the repairs prior to work being completed, was also given options about other possible issues that could also be resolved related to the plumbing. There was a minor billing issue that required a call in to the main location to resolve, was resolved by a very kind and also competent and professional Felicia. We made sure to jot them down for any future needs. Overall great experience.
