I met Steven recently when he completed a service call on our 19-year-old HVAC system. He communicated well and fixed the issue as inexpensively as possible, but told us that the underlying symptoms that caused the fuse to fail hadn’t been repaired and we would have a repeat issue at some point. He explained it in a clear way, and really earned our trust. My spouse and I discussed it and decided that it was time for a new system. Steven had provided a price quote that seemed fair, and I called Steve a few days later to schedule the installation. We bought from your company entirely based on how Steven had handled the service call. If anyone else would have handled our service call, we likely would have gotten quotes from a few different dealers and made a choice based on price. Steven makes a great impression on behalf of your company and is a valuable part of your team. I hope you’re able to recognize him in some way for this sale. He’s a keeper!
